DESTINY GATES
Homewood
Summary
.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
10
10
years of professional experience
Work History
Associate
Publix
Birmingham
08.2024 - Current
- Assisted customers with product selections and inquiries.
- Managed inventory levels to ensure stock availability on shelves.
- Collaborated with team members to optimize store operations and service quality.
- Resolved customer complaints and provided effective solutions promptly.
Assistant Store Manager
Dollar General
Clanton
02.2019 - 11.2020
- Assisted in daily operations and management of store activities.
- Trained and supervised team members on customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Manager
Walmart
Clanton
02.2016 - 07.2019
- Supervised staff to ensure efficient store operations and customer service.
- Monitored cash register operations for accuracy and compliance with policies.
- Resolved customer issues promptly to enhance shopping experience and satisfaction.
- Collaborated with team members to implement promotional displays effectively.
Education
High School Diploma -
Chilton County High School
ClantonSkills
- Excellent clerical and administrative skills
- Detail-oriented
- Superior written and verbal communication
- Technologically savvy
- Meticulous and organized
- Front desk operations
- Conflict resolution
Timeline
Associate
Publix
08.2024 - Current
Assistant Store Manager
Dollar General
02.2019 - 11.2020
Assistant Manager
Walmart
02.2016 - 07.2019
High School Diploma -
Chilton County High School