Michael McClure
Rockford, Illinois 61101,IL
Summary
Proven track record of enhancing customer satisfaction and team productivity, notably at Amazon DSP. Mastered complex problem-solving and relationship building, leading to streamlined processes and efficient project management. Skilled in both customer service orientation and MS Office, demonstrating a blend of technical proficiency and interpersonal excellence. Achieved significant improvements in operational efficiency and stakeholder engagement.
Overview
45
45
years of professional experience
Work History
Associate
Amazon DSP
11.2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Analyzed customer data to identify trends and anticipate customer needs.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Improved project delivery times with implementation of streamlined communication strategy.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
Uber and Lyft Driver
Uber and Lyft Technology's
04.2009 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
DeVry Student Administration
DeVry University
04.2009 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Aircraft Maintenance Technician
American Airlines
04.1989 - 10.2009
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Inspected airframes to detect wear and other defects.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Increased operational readiness of aircraft fleet through timely completion of scheduled maintenance tasks.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Contributed to a reduction in maintenance-related incidents by maintaining a strong focus on safety during all tasks.
- Demonstrated commitment to continuous learning by staying up-to-date on industry best practices and participating in relevant training opportunities.
- Reduced downtime for aircraft by efficiently diagnosing and repairing mechanical problems.
- Obtained fuel and oil samples to check for contamination.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Ensured proper functioning of avionics systems by conducting comprehensive electrical troubleshooting and repairs.
- Consistently met or exceeded performance metrics related to repair turnaround times, contributing to overall operational efficiency.
- Participated in regular safety meetings, contributing valuable input based on personal experiences working on various types of aircraft systems.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
- Diagnosed faults and developed resolution plans.
- Performed flight line AFE preflight and postflight requirements.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Skillfully utilized specialized tools and equipment for precision calibration of critical flight components, ensuring optimal performance levels during operation.
- Provided excellent customer service when interacting with pilots, addressing their concerns regarding aircraft performance or maintenance needs proactively.
- Supported aircraft modifications projects, collaborating with engineers to implement design changes effectively.
- Streamlined work processes by implementing standardized procedures for routine maintenance tasks.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Ensured aircraft safety and reliability by performing routine maintenance checks and repairs.
- Achieved high levels of aircraft availability, scheduling and performing preventive maintenance.
- Conducted detailed inspections to maintain compliance with aviation standards and regulations.
- Supported environmental initiatives, implementing eco-friendly waste disposal methods post-maintenance.
Musician
Musical Enterprizes
06.1979 - 04.1989
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano and drums.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Wrote and arranged original compositions for live music performances.
- Performed in Number shows.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
- Sought out professional development opportunities such as masterclasses or workshops to continuously improve musicianship skills.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
- Toured with successful bands, providing professional, punctual backing support.
- Secured consistent gig opportunities through effective networking with venue owners and event organizers.
- Transposed music to alternate keys with speed and accuracy.
- Repaired broken strings and other instrument issues.
- Built networks with local musicians to provide session support for gigs and events.
- Assisted in coordinating logistics during concert tours including travel plans, lodging accommodations, and equipment transportation.
- Generated interest in local music scene by organizing and promoting concerts featuring up-and-coming talent.
- Composed original songs that resonated with fans, resulting in increased album sales.
- Established strong relationships with recording studios, ensuring efficient scheduling for album production sessions.
- Improved stage presence through dynamic performances, captivating audiences and encouraging repeat attendance.
- Streamlined rehearsal schedules, ensuring optimal preparation time without overworking band.
- Managed band's budget, allocating resources efficiently to cover touring and production costs.
- Secured bookings at prestigious venues, meticulously planning and promoting each event.
- Performed live concerts and gigs at various venues, entertaining audiences and building a fan base.
- Curated setlists to match vibe of each venue, enhancing audience satisfaction.
- Collaborated with other musicians and artists on various projects, expanding musical influences and styles.
- Negotiated contracts for live performances, optimizing earnings and exposure.
- Enhanced audience engagement by innovatively arranging traditional pieces for modern performances.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Selected and arranged music for Number holiday performances and special events.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
Education
Master Of Business Administration - Business Administration
Keller Graduate School of Management
Chicago, IL02.2018
Bachelor Of Science In Multimedia Design And Devel - Multimedia Design, And Animation
DeVry University
Chicago, IL08.2014
Associate Of Applied Science In Web Graphic Design - Web Graphics
DeVry University
Chicago, IL03.2012
High School Diploma - General Studies
Francis Parker High
Chicago, IL06.1976
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- Issue Resolution
- MS Office
- Data Entry
- Customer service orientation
- Order Fulfillment
- Cross-Functional Teamwork
- Performance Improvement
- Management Support
- Product Merchandising
- Computer competencies
- Customer Relationship Management (CRM)
- Research abilities
- Strategy Development
- Sales Techniques
- Sales expertise
- Process Improvement
- Multiple Priorities Management
- Production Support
- Record and File Management
- Policy Implementation
- Practice Management
- Supporting sales staff
- Loyalty Program Promotion
- Project Reporting
- Preparing reports
- POS System Operation
- Product Inspection
- Calendar Management
- Event Coordination
- Performance Evaluations
- Forklift Operation
- Result interpretation
- Shipment Processing
- Program Support
- Proposal Writing
- Industry Trends
- Service assistance
- Repairing wall surfaces
- Business strategies
- Friendly and Helpful
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Customer Assistance
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Reliable and Responsible
- Organization
- Goal-Driven
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Flexible Hours
- Ability to Lift 40 pounds
- Team Leadership
- Product Knowledge
- Computer Proficiency and Microsoft Office
- Basic Mathematics
- Building Customer Loyalty
- Exceeding Customer Expectations
- Merchandise Receiving and Handling
- Sales and Promotions
- Engaging with Diverse Customers
- Product and Service Sales
- Team Supervision
- Customer Needs Assessment
Timeline
Associate
Amazon DSP
11.2019 - Current
Uber and Lyft Driver
Uber and Lyft Technology's
04.2009 - Current
DeVry Student Administration
DeVry University
04.2009 - 06.2019
Aircraft Maintenance Technician
American Airlines
04.1989 - 10.2009
Musician
Musical Enterprizes
06.1979 - 04.1989
Master Of Business Administration - Business Administration
Keller Graduate School of Management
Bachelor Of Science In Multimedia Design And Devel - Multimedia Design, And Animation
DeVry University
Associate Of Applied Science In Web Graphic Design - Web Graphics
DeVry University
High School Diploma - General Studies
Francis Parker High
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