Otesha Collins
Detroit
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon DSP
11.2023 - Current
- Operated delivery vehicle efficiently to ensure timely package distribution.
- Followed GPS navigation and route planning to optimize delivery efficiency.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Communicated with dispatchers to report delivery status and address issues promptly.
- Adhered to safety protocols and company policies during all delivery operations.
Call Center Representative (remote)
Liberty Tax
07.2020 - 11.2024
- Reaching out to customers to see if they have received the services they ans any other need they may have needed assistance with.
- Managed inbound customer inquiries, providing accurate information on tax services and procedures.
- Conducted follow-up calls to confirm issue resolution and gather feedback for service improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Assembly Line Worker
Yangfeng Automotive
05.2019 - 08.2024
- Operated assembly line machinery and equipment to assemble products according to specifications
- Performed quality checks on finished products to ensure they meet company standards
- Operated assembly line machinery to assemble automotive components efficiently.
- Conducted quality inspections to ensure adherence to safety and production standards.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Hair Stylist Assistant
Faith's Beauty Bar
07.2015 - 01.2019
- Assisted hairstylists in executing various hair treatments and styles, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
- Supported inventory management by restocking supplies and monitoring usage levels regularly.
Education
Cosmetology
Dorsey collage
Madison Heights, MI07.2025
High school diploma - undefined
Tri County Educational Center
Ferndale, MI06.2010
Skills
- Customer service mindset
- Customer service training
- Customer service experience
- Customer service support
- Reliable customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
- Call center experience
- Friendly, positive attitude
- Organizational skills
- Calm under pressure
Accomplishments
- Achieved Work from home certificate 2023
Certification
- Passenger Endorsement
- Chauffeur's Permit January 2023 to August 2027
Timeline
Delivery Driver
Amazon DSP
11.2023 - Current
Call Center Representative (remote)
Liberty Tax
07.2020 - 11.2024
Assembly Line Worker
Yangfeng Automotive
05.2019 - 08.2024
Hair Stylist Assistant
Faith's Beauty Bar
07.2015 - 01.2019
High school diploma - undefined
Tri County Educational Center
Cosmetology
Dorsey collage
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