Kristie Thomas
Rockford Il 61101,Illinois
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative/Order Processor
Midland Paper
Rockford, IL
12.2022 - 06.2023
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Operated handheld scanners and computer terminals to document updates.
- Pulled correct product from inventory to pack into appropriate box for customers.
- Read and understood pick sheets in order to prepare accurate customer orders.
- Answered customers' questions about products, prices and availability.
Lead Customer Service Associate
Dovenmuehle Mortgage, Inc
Lake Zurich, IL
02.2022 - 12.2022
- Professional known for making managerial decisions, using discretion and processing highly confidential information
- Self-motivated team member, employee
- With the ability to meet, exceed, achieve deadlines and goals
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Picker/ Packer/ Safety
Target Distribution
DeKalb, IL
09.2019 - 12.2021
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Worked with inspectors to conduct full facility checks.
- Provided hands-on training to all company employees.
- Confirmed employees received training in emergency response protocols.
Quality Analyst
Servicom LLC
Rockford, IL
04.2013 - 08.2018
Servicomell as hosted client calls and visits.
Education
GED -
DovenmuehleRoosevelt High
Rockford Il04.2008
Skills
- Computer literate:
- Word, Excel, Access, database, A Certification, Internet, email, familiar with
- PowerPoint
- Willing to take on additional responsibilities and challenges
- Works effectively as a team member
- Computer literate: Office 2010, Excel, Access, PowerPoint
- Strong attention to detail, customer service and listening skills; highly motivated, creative and
- Flexible
- Excellent computer skills - Microsoft Office products
Timeline
Inside Sales Representative/Order Processor
Midland Paper
12.2022 - 06.2023
Lead Customer Service Associate
Dovenmuehle Mortgage, Inc
02.2022 - 12.2022
Picker/ Packer/ Safety
Target Distribution
09.2019 - 12.2021
Quality Analyst
Servicom LLC
04.2013 - 08.2018
GED -
DovenmuehleRoosevelt High
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