Jacob Holland
Concord,NC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Delivery Driver
Jimmy John's Gourmet Sandwiches
06.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
Customer Service Representative
My Texas State Insurance Services
11.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Delivery Driver
DoorDash
12.2023 - 05.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Order Selector
SYSCO Food Services
10.2023 - 12.2023
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
- Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
Education
High School Diploma -
West Cabarrus High School
4100 Weddington Rd Concord, NC 2802707-2023
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management
- Dependable and reliable
- Hardware troubleshooting
- Software updates
- Network troubleshooting
- Software troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Pallet Jack Certified
- OSHA Certified
- Slicer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
My Texas State Insurance Services
11.2024 - 01.2025
Delivery Driver
Jimmy John's Gourmet Sandwiches
06.2024 - Current
Delivery Driver
DoorDash
12.2023 - 05.2024
Order Selector
SYSCO Food Services
10.2023 - 12.2023
High School Diploma -
West Cabarrus High School