Jacob Hoover
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Excellent team player and skilled problem solver.
Overview
4
4
years of professional experience
Work History
Canoe Handler
Foggybottom canoe
06.2023 - Current
- Assisted guests with canoe launching and retrieval from the Harpeth River.
- Provided customers with paddles, life jackets, and other safety equipment related to canoeing.
- Inspected canoes upon return to ensure no damage had been done.
- Ensured that all safety regulations were followed when operating the canoes.
- Performed minor repairs on damaged or worn-out parts of the canoes as required.
- Communicated with manager to discuss ride maintenance or repair issues.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Collaborated with peers to deliver consistent service and promote customer retention.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Developed strong teamwork skills through consistent collaboration with fellow handlers during group outings or special events.
- Increased customer return rate through exceptional customer service and rapport building during canoe trips.
YMCA Front Desk/Wellness Assistant
YMCA of Dickson
02.2022 - 08.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Leveraged software to confirm reservations and address guest needs.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Welcomed large volume of guests and improved overall customer service.
- Computed bills, collected payments and made change for guests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Music Store Clerk
Zack's Music Shop
02.2021 - 07.2021
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Received deliveries, scanned packages and updated orders in internal database.
- Located items for customers and helped complete purchases by processing payments
- Prioritized and resolved concerns such as pricing problems, damaged products and special order requests.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
- Monitored product inventory levels to support completion of order requests and audits.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
Education
Some College (No Degree) - Business Information Technology
Tennessee Technological University
Cookeville, TN05-2026
High School Diploma -
Dickson County High School
Dickson, TN05.2022
Skills
- Inbound Call Management
- Decision Making
- Problem-Solving
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Emergency Preparedness
- MS Excel
- System Maintenance
- Technical knowledge
- Equipment Inspection
- System Operation
- Mechanical Aptitude
- Group management
Timeline
Canoe Handler
Foggybottom canoe
06.2023 - Current
YMCA Front Desk/Wellness Assistant
YMCA of Dickson
02.2022 - 08.2022
Music Store Clerk
Zack's Music Shop
02.2021 - 07.2021
Some College (No Degree) - Business Information Technology
Tennessee Technological University
High School Diploma -
Dickson County High School