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Intelligence Officer

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Associate Principal Engineer

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I am a hard-working and driven person who enjoys working. I hope to work in law enforcement down the road, but at this time, I'd like the opportunity to work with local businesses who have a good reputation for taking care of their customers.

Results-driven sales professional with a diverse background in military leadership, emergency medical services, and retail. I seek to combine technical proficiency at the expert level with empathy to build client reports and drive revenue growth at Lumen Solutions.

Dedicated IT support specialist with expertise in troubleshooting, cybersecurity, and user training. Proven track record of resolving tickets efficiently and enhancing system performance through robust protocols.

Detail-oriented Computer Helpdesk Technician with strong skills in remote support, ticket management, and hardware troubleshooting, committed to enhancing user satisfaction through effective problem resolution.

Dynamic and results-driven Customer Service and Fraud Prevention Specialist with over 12 years of experience delivering exceptional support in both call center and remote environments. Expertise in managing high call volumes while maintaining a focus on quality service, ensuring customer satisfaction in fast-paced virtual settings. Proficient in troubleshooting complex issues and implementing effective fraud prevention strategies, fostering seamless interactions through advanced technical support. Recognized for professionalism, strong interpersonal skills, and a steadfast commitment to adhering to company policies and procedures.

Detail-oriented insurance professional with over 9 years of experience in claims management and customer service, currently enhancing claims operations at Progressive Insurance. Expertise includes claims intake, loss analysis, documentation review, and policy interpretation, ensuring thorough and accurate processing. Recognized for exceptional communication and problem-solving skills, with a proven ability to adapt in dynamic environments. Dedicated team player committed to collaboration and achieving results while proficiently managing complex cases to ensure client satisfaction and compliance with industry standards.

Dynamic Supply Chain professional with extensive knowledge in supervising supply teams. A proven track record in mentoring teams and optimizing procurement processes. Committed to enhancing operational efficiency while maintaining meticulous attention to detail and delivering exceptional customer service. Maintains strong team collaboration and adaptability to meet changing demands.

Dynamic assistant manager with expertise in workforce management and strategic planning, honed at Goodwill. Proven track record in enhancing store operations and boosting employee retention by 20%. Skilled in problem-solving and communication, driving process improvements and fostering positive work environments. Adept in Microsoft Office Suite and inventory counting, ensuring operational excellence and customer satisfaction.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic Intelligence Officer with extensive experience in the United States Army, specializing in tactical and strategic analysis. Proven ability to deliver high-quality reports and briefings to senior leaders, enhancing decision-making. Skilled in utilizing advanced intelligence tools and mentoring teams, fostering professional growth and operational success. TS/SCI Clearance with current CI polygraph.

Results-driven intelligence officer specializing in all-source intelligence analysis and illicit financial data evaluation. Proven ability to disrupt criminal networks and support mission execution through strategic briefings and federal law enforcement support.

Jacob Houle

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Intelligence Officer

Border Patrol Agent

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MBA - Project Management

Master of Science - Political Science & International Relations

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Intelligence Officer

Border Patrol Agent

MBA - Project Management

Master of Science - Political Science & International Relations

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