Jacob Houseal
Colorado Springs,CO
Summary
Self-motivated professional with 14 years of experience in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Proficient with Microsoft Office applications and computer skills.
Overview
14
14
years of professional experience
Work History
Night Auditor
Best Western Hotel
West Deptford , New Jersey
12.2022 - 01.2025
- Conducted nightly audits of financial transactions and guest accounts.
- Balanced cash drawers and verified deposits against transactions.
- Resolved guest complaints and facilitated effective communication with staff.
- Prepared daily financial reports for management review and analysis.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Front Desk Receptionist
Best Western Hotel
West Deptford, New Jersey
06.2011 - 12.2022
- Greeted guests warmly and efficiently upon arrival..
- Coordinated room bookings and ensured accurate reservations system updates.
- Assisted guests with check-ins, check-outs, and special requests.
- Maintained front desk area cleanliness and organized brochures and materials.
- Handled guest complaints with professionalism and empathy.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
Education
High School Diploma -
West Deptford High School
West Deptford, NJ06.2015
Skills
- Communication skills
- Time management
- Appointment scheduling
- Multiline phone management
- Customer service
- Document management
- Interpersonal skills
- Financial auditing
- Inventory management
Timeline
Night Auditor
Best Western Hotel
12.2022 - 01.2025
Front Desk Receptionist
Best Western Hotel
06.2011 - 12.2022
High School Diploma -
West Deptford High School