Jacob Howard
Tonawanda,NY
Summary
Experienced Collections Specialist bringing 2-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Credit Collections Specialist
Credit Vision
06.2021 - Current
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Created and maintained databases on activity conducted in accounts.
- Prepared reports on current findings and actions taken for accounts under investigation.
- Reviewed files to select delinquent accounts for collection efforts.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
Security
Bedford Ice House
03.2022 - 10.2022
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Line Cook
Chik-Fil-A
07.2021 - 12.2021
- Worked varied hours, days, nights and weekends as business needs dictate.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Overnight Store Manager
QuickTrip
07.2019 - 11.2021
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Line Cook
Taco Time
11.2017 - 06.2018
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Manager
Waffle House
04.2016 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Shift Manager
Dairy Queen
09.2015 - 11.2016
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Trained and mentored new employees to maximize team performance.
Education
GED -
Trinidy High School
TX06.2016
Skills
- Past Due Procedures
- Third-Party Collaboration
- Payment Acceptance
- Credit and Collections
- Environmental Monitoring
- Conflict Resolution Techniques
- Team Oversight
- Balance Management
- Microsoft Office
Timeline
Security
Bedford Ice House
03.2022 - 10.2022
Line Cook
Chik-Fil-A
07.2021 - 12.2021
Credit Collections Specialist
Credit Vision
06.2021 - Current
Overnight Store Manager
QuickTrip
07.2019 - 11.2021
Line Cook
Taco Time
11.2017 - 06.2018
Manager
Waffle House
04.2016 - 09.2017
Shift Manager
Dairy Queen
09.2015 - 11.2016
GED -
Trinidy High School
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