Jacob Hunter
Stahlstown,PA
Summary
Detail-oriented professional with a strong background in customer service and gaming operations. Demonstrated success in resolving customer complaints and ensuring compliance, ready to leverage expertise to enhance team performance and guest experiences.
Personable and outgoing casino games leader offering many years' experience in the field. Experienced in keeping on top of chips purchases, player wins, and losses and activities at all area tables.
Resourceful Dual Rate Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, conflict resolution, and operational management. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and positive team dynamics.
Overview
17
17
years of professional experience
2016
2016
years of post-secondary education
Work History
Dual Rate Supervisor
Live! Casino Pittsburgh
Greensburg, Pennsylvania
05.2023 - Current
- Supervised daily operations in gaming and hospitality areas.
- Trained staff on customer service protocols and company policies.
- Ensured compliance with gaming regulations and safety standards.
- Monitored gaming activities to prevent irregularities and ensure fairness.
- Assisted in resolving customer complaints with effective communication skills.
- Collaborated with management on staff performance evaluations and feedback sessions.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Provided coaching and mentoring support to team members on an individual basis.
Floor Supervisor
Live! Casino Pittsburgh
Greensburg
06.2022 - 05.2023
- Supervised daily operations on the gaming floor to ensure compliance with regulations.
- Monitored gaming activities to maintain a safe and fair environment for guests.
- Maintained a clean, organized, and safe work environment at all times.
- Performed daily opening and closing procedures according to established guidelines.
Table Games Dual Rate Dealer
Live! Casino Pittsburgh
Greensburg, PA
11.2021 - 06.2022
- Dealt cards for various table games, ensuring smooth gameplay for guests.
- Engaged with players to create a welcoming and enjoyable gaming experience.
- Monitored game integrity and compliance with casino regulations and policies.
- Managed bets, payouts, and player transactions accurately during gaming sessions.
- Collaborated with team members to maintain efficient table operations and service.
- Provided excellent customer service by answering questions about games and promotions.
- Announced winning hands clearly and accurately according to house rules.
- Dealt assigned game in accordance with established policies, procedures, and state gaming regulations.
Table Games Dealer
Live! Casino Pittsburgh
Greensburg, Pennsylvania
10.2020 - 11.2021
- Dealt cards for various table games, ensuring adherence to casino rules.
- Handled cash transactions and chips efficiently during gaming sessions.
- Maintained cleanliness and organization of gaming tables throughout shifts.
- Maintained a positive attitude and professional demeanor during shifts.
- Assisted new players with understanding game rules and procedures.
HVAC Technician
Cianciotti Heating and Air Conditioning
Mount Pleasant, Pennsylvania
04.2018 - 10.2020
- Installed HVAC systems for residential and commercial clients.
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed system issues using specialized tools and diagnostic equipment.
- Collaborated with team members to complete service calls efficiently.
- Repaired air conditioning units to ensure optimal performance.
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Sheet Metal Worker
Local#12
Pittsburgh, Pennsylvania
06.2013 - 04.2018
- Fabricated metal components using precision tools and equipment.
- Interpreted blueprints to ensure accurate project execution.
- Assembled sheet metal products adhering to safety standards.
- Collaborated with team members to streamline workflows and processes.
- Operated shears, brakes, and welders for high-quality production.
- Maintained tools and equipment for optimal performance and safety.
- Trained junior workers on best practices in metal fabrication techniques.
- Installed ductwork systems for ventilation in commercial buildings.
- Operated machinery such as shears, brakes, presses, punches, notchers and forming machines to shape sheet metal parts.
- Worked with a variety of metals including aluminum, steel, stainless steel, copper and brass.
- Ensured compliance with safety regulations while performing job duties.
- Dismantled damaged units or equipment for repair or replacement of parts.
- Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
- Planned and laid out work from blueprints, drawings, models, or verbal instructions, using measuring instruments.
HVAC Installer
Mullen's Refrigeration
Latrobe, Pennsylvania
06.2011 - 05.2013
- Installed HVAC systems in residential and commercial properties for Mullen's Refrigeration.
- Conducted routine maintenance and repairs on various heating and cooling units.
- Collaborated with team members to troubleshoot complex HVAC issues effectively.
- Utilized hand tools and power equipment to complete installations efficiently.
- Utilized hand tools such as wrenches, screwdrivers, drills, saws, as well as power tools like pipe cutters and benders when performing tasks related to HVAC installations.
- Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork.
Lawn Care Worker
Galaxie Farm
Stahlstown, Pennsylvania
06.2009 - 05.2011
- Maintained lawns by mowing, trimming, and edging grass to enhance appearance.
- Applied fertilizers and pesticides using appropriate safety measures and equipment.
- Operated landscaping machinery including blowers, trimmers, and sprayers efficiently.
- Collaborated with team members to complete lawn care projects on schedule.
- Organized tools and equipment for effective workflow and safety compliance.
- Mowed lawns using walk-behind mowers, riding mowers and edgers.
- Raked leaves, spread mulch and removed debris from grounds.
- Conducted regular maintenance of tools used for lawn care tasks such as sharpening blades on mowers or trimmers.
- Removed snow from sidewalks during winter months as needed.
- Performed minor repairs on outdoor structures such as fences, patios and decks.
- Operated tractors, loaders, dump trucks, power saws and other equipment related to landscaping work.
Food and Beverage Server
Idlewild And Soakzone
Latrobe, Pennsylvania
06.2008 - 09.2008
- Served food and beverages to guests in a fast-paced environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted guests with menu selections and provided recommendations.
Education
Sheetmetal - Sheetmetal
CCAC
Pittsburgh, PA 06.2013 - 06.2017
Mount Pleasant High School
Mount Pleasant, PASkills
- Customer service
- Gaming compliance
- Staff training
- Operations management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Mentoring skills
- Employee development
Timeline
Dual Rate Supervisor
Live! Casino Pittsburgh
05.2023 - Current
Floor Supervisor
Live! Casino Pittsburgh
06.2022 - 05.2023
Table Games Dual Rate Dealer
Live! Casino Pittsburgh
11.2021 - 06.2022
Table Games Dealer
Live! Casino Pittsburgh
10.2020 - 11.2021
HVAC Technician
Cianciotti Heating and Air Conditioning
04.2018 - 10.2020
Sheet Metal Worker
Local#12
06.2013 - 04.2018
Sheetmetal - Sheetmetal
CCAC
06.2013 - 06.2017
HVAC Installer
Mullen's Refrigeration
06.2011 - 05.2013
Lawn Care Worker
Galaxie Farm
06.2009 - 05.2011
Food and Beverage Server
Idlewild And Soakzone
06.2008 - 09.2008
Mount Pleasant High School