Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacob Huston

Columbus,Oh

Summary

Accomplished Supervisor with experience ranging from direct patient customer service roles to behind-the-scenes departmental management. Motivated, technically skilled team member with the ability to compassionately lead associates and play a vital role in the success of both individuals and departments. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

16
16
years of professional experience

Work History

Pre-Certification Supervisor

OhioHealth
12.2018 - Current
  • Overseeing daily operations within the Pre-certification department, working directly with staff within the department as well as interacting directly with Central Scheduling, Pre-Access, and numerous sister departments within Revenue Cycle, working directly with insurance payers and doctors' offices, exporting and monitoring Epic work queues, working directly with leads, trainers, and upper management to maintain as well as improve department productivity.

Pre-Services Supervisor

OhioHealth
12.2017 - 12.2018
  • Overseeing daily operations within Pre-Registration and Pre-Access, working directly with staff within these departments as well as Central Scheduling, coaching associates, monitoring Epic work queues, monitoring I3 dialer campaigns, continuously working directly with leads, trainers, and upper management to maintain as well as improve department productivity

Patient Registration Team Lead

OhioHealth
06.2016 - 12.2017
  • Review registrars' productivity for quality assurance in regard to demographic, insurance, and financial accuracy, work department work queues, coach/educate registrars in areas needing improvement, meet regularly with department supervisors and leads to discuss plans to improve department productivity and accuracy

Patient Accounts Customer Service Representative

OhioHealth
06.2015 - 06.2016
  • Assisting patients, insurance companies, doctors' offices, and attorneys by phone with issues/questions relating to patient billing, insurance processing, and generally ensuring patients' accounts are being handled correctly by all parties

Patient Registration Representative

OhioHealth
Dublin, OH
06.2013 - 05.2015
  • Complete patient registrations by phone by verifying insurance and demographic information, collecting payments for future services as well as prior balances, providing professional customer service, resolving conflicts, interacting with insurance companies and doctors' offices

Assistant Bakery Manager

The Fresh Market
Columbus, OH
11.2008 - 06.2013
  • Perform baking tasks, write and place product orders, supervise bakery employees, fulfill customer special orders, complete and monitor employee schedule, customer service on bakery counter, fulfill customer orders

Education

Associates Degree - Digital Design and Graphics

Columbus State Community College
Columbus, OH
01.2012

Skills

  • Leadership Experience
  • Monitoring work queues
  • Call center dialers
  • Microsoft Office applications
  • Epic CareConnect
  • KPI Experience
  • Gemba Experience
  • Customer Service Skills
  • Data analytics
  • Relationship building
  • Conflict resolution

Languages

Spanish
Limited

Timeline

Pre-Certification Supervisor

OhioHealth
12.2018 - Current

Pre-Services Supervisor

OhioHealth
12.2017 - 12.2018

Patient Registration Team Lead

OhioHealth
06.2016 - 12.2017

Patient Accounts Customer Service Representative

OhioHealth
06.2015 - 06.2016

Patient Registration Representative

OhioHealth
06.2013 - 05.2015

Assistant Bakery Manager

The Fresh Market
11.2008 - 06.2013

Associates Degree - Digital Design and Graphics

Columbus State Community College
Jacob Huston