Jacob Janowski
Plano,IL
Summary
Offering strong foundation in information security principles and a keen interest in learning and developing within a cybersecurity environment. Brings understanding of network security and basic encryption techniques. Ready to use and develop skills in threat analysis and risk management in the AWS Cybersecurity, Information System Security Officer (ISSO) role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Manager
PulteGroup, Inc
06.2023 - 07.2024
- Responding to service requests in the field and managing them according to standard procedures
- Conducting in-person home assessments as required
- Assessing whether corrective work orders are necessary
- Leading root-cause analysis for service issues
- Scheduling, organizing, and overseeing service work through vendors
- Managing trades to ensure completion of service requests to customer satisfaction
- Establishing and maintaining positive customer relationships
- Conducting quality inspections of homes before delivery to customers
- Authorizing payments for work performed
- Monitoring and improving customer satisfaction metrics related to serviced customers
Member Experience Manager
Fitness Formula Clubs (FFC)
07.2020 - 06.2023
- Manage front desk and kids club
- Assist members with billing & membership questions
- Communicate with members over the phone, in person and via email
- Set schedule and assist with programming for kids club
- Set schedule for front desk
- Facilitate interviews for kids club and front desk
- Runs payroll for20+ employees through ADP Workforce
Climbing Wall Manager & Aquatics Coordinator
Fitness Formula Clubs
11.2018 - 03.2020
- Facilitate interviews
- Training Staff
- Creating swimming and climbing programs
- Generating revenue for climbing wall and swim lessons
- General wall maintenance
- Route setting for climbers of all levels - top rope and bouldering
Computing Sales Associate, Alienware Expert
Best Buy
01.2018 - 11.2018
- Greet customers in timely fashion
- High level of product knowledge/selling skills
- Heavy customer service oriented
- Expected to meet/exceed sales goals
- Top10 in company for sales
Climbing Wall Instructor
Fitness Formula Club
09.2014 - 11.2018
- Taught patrons how to safely climb the32 foot indoor rock wall, develop technique, improve strength and build confidence
- Form workouts/run senior climbing team
- Set climbing routes for climbers of all skill levels
- Worked with individuals and groups
Education
Associate - Nuclear Medicine
Triton College
River Grove, IL05.2017
Skills
- Linux
- Account reconciliation
- NIST standards
- SQL
- Cybersecurity
- Time management
- Risk management
- CRM software expertise
- Account management
- Data tracking
- Account updates
- Escalation management
- Customer experience improvement
- Service solution development
- ADP (4 years)
- Financial analysis
- Leadership
- Management
- 10 key typing
- Cloud security
- Scheduling
- Identity & access management
- Interviewing
- Customer support
- System security plans
- Network Access Controls
- Accounting
- Phone etiquette
- English
- Accounting software
- Python
Certification
- Google Cybersecurity Analyst November2024 to Present
- Self Defense Instructor
- AED, First Aid, CPR
- Personal Trainer
Assessments
- Management & leadership skills: Impact & influence — Proficient December2021 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
- Teamwork: Interpersonal skills — Proficient December2021 Responding to challenging team situations at work Full results: Proficient
- Analyzing data — Proficient August2024 Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
- Inside sales — Proficient August2024 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Working with MS Word documents — Proficient August2024 Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
- Spreadsheets with Microsoft Excel — Proficient August2024 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
- Principles of accounting — Proficient August2024 Preparing financial records according to federal policies Full results: Proficient
- Administrative assistant/receptionist — Proficient April2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Patient-focused care — Proficient August2024 Responding to patient concerns with sensitivity Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Care Manager
PulteGroup, Inc
06.2023 - 07.2024
Member Experience Manager
Fitness Formula Clubs (FFC)
07.2020 - 06.2023
Climbing Wall Manager & Aquatics Coordinator
Fitness Formula Clubs
11.2018 - 03.2020
Computing Sales Associate, Alienware Expert
Best Buy
01.2018 - 11.2018
Climbing Wall Instructor
Fitness Formula Club
09.2014 - 11.2018
Associate - Nuclear Medicine
Triton College