Jacob Jerome
Lake Charles,LA
Summary
my experience at Kroger, adept in maintaining high-pressure customer service environments and enhancing safety measures at Performance Contracting. Excels in pipe layout knowledge and effective communication, demonstrating reliability and adaptability. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging hand-tool proficiency and interpersonal skills for team collaboration and goal achievement.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Kroger
Lake Charles, LA
01.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Pipe Fitters Helper
Performance Contracting
Lake Charles, LA
01.2023 - Current
- Measured, cut, threaded and assembled new pipe to place assembled pipe in hangers or other supports.
- Improved pipefitting efficiency by assisting in the assembly, installation, and maintenance of piping systems.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Enhanced safety measures by following proper procedures when handling hazardous materials during pipe installations.
Education
Barbe High School
Lake Charles, LA03.2024
Skills
- Power Tool Operation
- Hand-tool proficiency
- Pipe Cutting Techniques
- Measurement accuracy
- Pipe Layout Knowledge
- Task Prioritization
- Active Listening
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Safety Procedures
- Team building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Adaptability
- Written Communication
- Professional Demeanor
Timeline
Pipe Fitters Helper
Performance Contracting
01.2023 - Current
Customer Service Cashier
Kroger
01.2022 - 11.2024
Barbe High School