James Nathan Oller
Bardstown ,KY
Summary
Adept at strategic planning and team development, I enhanced operations and employee morale at Flowers Baking Co. by enforcing high standards and fostering a collaborative environment. My leadership and customer service skills led to successful store openings and resolved complaints, boosting loyalty and operational excellence.
Overview
18
18
years of professional experience
Work History
Distribution Manager
Flowers Baking Co
10.2010 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Customer Service Cashier
Walmart
03.2006 - 10.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Nelson County High School
Bardstown, KY05.2008
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Operations Management
- Team Development
Timeline
Distribution Manager
Flowers Baking Co
10.2010 - Current
Customer Service Cashier
Walmart
03.2006 - 10.2011
High School Diploma -
Nelson County High School
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