James Nathan Oller
Bardstown ,KY
Summary
Adept at strategic planning and team development, I enhanced operations and employee morale at Flowers Baking Co. by enforcing high standards and fostering a collaborative environment. My leadership and customer service skills led to successful store openings and resolved complaints, boosting loyalty and operational excellence.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Walmart
03.2006 - 10.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Distribution Manager
Flowers Baking Co
10.2010 - 09.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Construction Worker
Filcon
04.2025 - Current
- Operated heavy machinery to execute construction tasks efficiently and safely.
- Collaborated with team members to ensure project timelines and quality standards were met.
- Assisted in site preparation, including excavation and grading for new structures.
- Conducted inspections on materials and equipment to maintain compliance with safety regulations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated power equipment to move materials and promote job efficiency.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
Education
High School Diploma -
Nelson County High School
Bardstown, KY05.2008
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Attention to Detail
- Operations Management
- Team Development
Heavy lifting
Construction
Power tool operation
Worksite safety
Truck loading
Heavy equipment operation
Blueprint reading
Timeline
Construction Worker
Filcon
04.2025 - Current
Distribution Manager
Flowers Baking Co
10.2010 - 09.2024
Customer Service Cashier
Walmart
03.2006 - 10.2010
High School Diploma -
Nelson County High School