Jacob Johnson
North Little Rock,AR
Summary
Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. Notable 20+ years of experience as an Information Technology Support Specialist. Demonstrated ability to plan, organize, and lead complex projects for large organizations.
Overview
21
21
years of professional experience
Work History
IT Support / Production Control Analyst
Dillard's
10.2003 - Current
- Maintained open lines of communication with store, warehouse and corporate employees, ensuring timely updates on critical developments related to ongoing projects or potential changes.
- Developed and maintained detailed production plans, ensuring alignment with company objectives and customer needs.
- Optimized material usage by devising innovative solutions for reducing waste during the production process.
Education
No Degree - Criminology
Arkansas State University
State University, ARHigh School Diploma -
Sylvan Hills High School
Sherwood, AR05.2000
Skills
Application Support
Citrix
Software Troubleshooting
Help Desk
Computer Network
Desktop Support
Information Security
Mac OS
IT Support
Active Desktop
Microsoft Windows
Technical Support
VPN
Timeline
IT Support / Production Control Analyst
Dillard's
10.2003 - Current
No Degree - Criminology
Arkansas State University
High School Diploma -
Sylvan Hills High School