Jacob Johnson
Caddo Mills,TX
Summary
Resourceful Installer known for high productivity and efficient completion of tasks. Skilled in precise measurements, equipment operation, and safety protocols to ensure quality installations across various projects. Excel at problem-solving, teamwork, and adaptability to meet project requirements and deadlines. Committed to delivering exceptional service and workmanship on every job.
Overview
13
13
years of professional experience
Work History
Installer
American Window Film
Richardson, Texas
04.2016 - Current
- Installed window film on commercial and residential glass surfaces for American Window Film projects.
- Measured windows and prepared materials for precise film placement.
- Cut film to match custom window shapes and sizes.
- Followed safety procedures while working on ladders and job sites.
- Communicated with customers and crew members during American Window Film installs.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Provided exceptional customer experiences to service recipients.
- Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
Assistant General Manager
Uhaul & Storage
Garland, Tx
11.2015 - 04.2016
- Assisted customers with truck, trailer, and storage unit rentals
- Processed reservations, contracts, and account updates at U-Haul and Storage
- Answered phone calls and resolved customer questions promptly
- Inspected returned equipment for damage and cleanliness
- Collected payments and issued receipts for rental transactions
- Coordinated move-in and move-out paperwork for storage customers
- Maintained records and updated customer information in company systems
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Uhaul & Storage
Garland, Texas
04.2014 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered phone calls and resolved customer questions promptly
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with truck, trailer, and storage unit rentals
- Processed reservations, contracts, and account updates at U-Haul and Storage
- Explained rental policies, rates, and storage options clearly
- Inspected returned equipment for damage and cleanliness
Education
Rockwall-Heath High School
Heath, TXSome College (No Degree) - Business Administration And Management
Tabor College
Hillsboro, KSSkills
- Window film installation
- Glass surface prep
- Precision measuring
- Film cutting
- Ladder safety
- Equipment inspection
- Pre-installation site prep
- Safety compliance
- Following safety practices
- Site coordination
- Customer service
- Clear communication
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Team leadership
- Staff management
- Training development
- Leadership strength
- Inventory control
- Cash handling
- Revenue reporting
- Reservation systems
- Store operations
- Strategic planning skill
- Safety awareness
Affiliations
- Bowling leagues
- Softball leagues
References
References available upon request.
Timeline
Installer
American Window Film
04.2016 - Current
Assistant General Manager
Uhaul & Storage
11.2015 - 04.2016
Customer Service Representative
Uhaul & Storage
04.2014 - 11.2015
Rockwall-Heath High School
Some College (No Degree) - Business Administration And Management
Tabor College