Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacob Johnston

Arlington,Texas

Summary

Experienced Operations Supervisor proficient in managing Theme Park operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams with increased focus on Guest Satisfaction.

Overview

10
10
years of professional experience

Work History

Operations Supervisor

Six Flags Entertainment Corp.
Arlington, TX
07.2012 - 08.2022
  • Implemented retention initiatives and creating fresh new approaches to long-standing problems.
  • Constructed and implemented new training procedures and Leadership initiatives.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Crisis coordinator, responsible for the successful management and coordination of crisis events including but not limited to Death, Serious Injury, Disastrous Weather and Shootings.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Built successful project plans covering objectives, resources and staffing to meet schedules.
  • Developed and implemented strategies to improve guest experiences and build loyalty.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Associate of Arts - Business Administration

Tarrant County College District
Arlington, TX
05.2024

Skills

  • Training and development
  • Policy Development and Enforcement
  • Performance Monitoring and Evaluation
  • Budget Development and Management
  • Process Improvement Strategies
  • Strategic Planning and Alignment

References

  • Chris Baker, Director of Operations, Cbaker@sftp.com, (817) 229-4479
  • Andrew Miller, Manager of Operations, Almiller@sftp.com, (405) 886-6218
  • Alexandra Banks, Senior Supervisor of Operations, aBanks@sftp.com, (817) 262-0132

Timeline

Operations Supervisor

Six Flags Entertainment Corp.
07.2012 - 08.2022

High School Diploma -

Penn Foster Career School

Associate of Arts - Business Administration

Tarrant County College District

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