Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DON CARRINGTON JR.

Charlotte,NC

Summary

Dynamic Operations Supervisor with a proven track record at Transit Management of Charlotte, excelling in conflict resolution and staff management. Expert in training and performance monitoring, I have successfully enhanced customer satisfaction and developed effective training, fostering a culture of continuous improvement and operational excellence.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Transit Management of Charlotte
Charlotte, NC
06.2023 - Current
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Directed employees on how to use equipment properly and safely.
  • Developed strong relationships with customers through excellent customer service practices.
  • Monitored staff performance and provided feedback for improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.

Road Supervisor

Transdev Transportation
Raleigh, NC
10.2022 - 06.2023
  • Resolved conflicts between workers in an effective manner; addressed grievances promptly according to company policy.
  • Conducted safety training sessions for personnel; maintained compliance with OSHA regulations.
  • Utilized problem solving skills to resolve conflicts between employees or customers in a timely manner.
  • Reviewed accident reports and implemented changes to reduce risk of future incidents.

Safety and Training Manager

Escot Bus Lines
Largo, FL
04.2018 - 02.2022
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Identified areas of improvement in existing training methods and procedures.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.

Education

High School Diploma -

Erwin Tech
Tampa, FL

Skills

  • Staff management
  • Conflict resolution
  • Customer service
  • Safety training
  • Performance monitoring
  • Training development
  • Staff supervision
  • Problem solving

References

References available upon request.

Timeline

Operations Supervisor

Transit Management of Charlotte
06.2023 - Current

Road Supervisor

Transdev Transportation
10.2022 - 06.2023

Safety and Training Manager

Escot Bus Lines
04.2018 - 02.2022

High School Diploma -

Erwin Tech

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