Malcolm Grady

• The Operations Supervisor manages all aspects of Depot Inbound Operations including supervising all sort and dispatch positions during the shift, and seeing the timely dispatch of all P and D from the Depot to the Hubs.
• Supervise all positions within the Depot to support the Operations including, but not limited to: Package Handlers, Forklift Operators, Scan Operators, Dispatchers, and Field Operations Specialists.
• Supervise, assign tasks, coach, and discipline staff during the AM Operations.
• Ensure that dispatch operations are meeting all expected response service times and handle escalations as they come up.
• Delegate tasks as needed to the appropriate team members for accurate and on-time completion.
• Monitor and track delegated assignments to ensure performance and compliance.
• Perform duties as assigned by the Depot Manager and Region Director.

• Communicates company safety program, enforces safety rules and compliance with all government regulations

• Maintain a safe work environment at all times EXPERTISE

• Interact daily with internal and external customers to deliver exceptional customer service to meet and exceed customer expectations and provide on- PROJECT MANAGEMENT time quality delivery of freight

• Supervise and direct all activities of dockworkers and other support staff PROCESS IMPROVEMENT engaged in the loading and unloading of freight.

• Prepare and plan daily utilization of resources to ensure a consistent and STRONG CUSTOMER efficient operation. RELATIONS

• Supervise and observe the loading of trucks to determine conformance to loading patterns to prevent damage to freight during transit and that the safe operation of the truck will not be jeopardized. ORDER FULFILLMENT

• Manage work assignments, monitor performance and provide training on duties, policies and procedures. DATABASE MANAGEMENT

• Utilize work method programs for training and education to motivate SYSTEMS employees to improve performance and quality of work.

• Communicate clear performance expectations to ensure high-performance work environment and proactively provide specific, balanced and timely.

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.

• Improved warehouse efficiency by organizing and maintaining a clean dock area.
• Enhanced safety protocols by conducting regular inspections of equipment and workspaces.
• Streamlined loading and unloading processes for faster turnaround times on shipments.
• Increased accuracy in inventory management through diligent record-keeping and organization of stock.
• Handled freight: loading and unloading, operate heavy machinery
• Loaded trailers properly to weight limit standards
• Exercised strategic planning skills to efficiently and effectively increase processing flow and decrease load time

• Improved warehouse efficiency by organizing and maintaining a clean dock area.
• Enhanced safety protocols by conducting regular inspections of equipment and workspaces.
• Streamlined loading and unloading processes for faster turnaround times on shipments.
• Increased accuracy in inventory management through diligent record-keeping and organization of stock.
• Reduced workplace accidents by implementing proper lifting techniques and adherence to safety guidelines.
• Loaded and secured freight for international transport ensuring all customers receive their merchandise in the same condition the manufacturer packed it
• Trained co-workers on how to properly load and unload freight off of trailers safely and productively
• Loaded trailers to proper weight limit to ensure safe transportation of product
• Exceeded company standards in product movement and customer service

• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Reviewed order data to verify transactions and shipping dates.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Communicated with vendors and suppliers to verify timely delivery of goods.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
• Provided excellent customer service for large shipping companies including Yellow/YRC, Old Dominion, Peninsula, Conway, and UPS to ensure satisfaction in the delivery of product to the end consumers

• Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
• Used hand-held scanners and physical logs to accurately track item movements.
• Transported inventory items to appropriate locations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Mastered the WMS operating system, used for the stand up lifts, to organize the picking schedule and location of products to make efficient use of time
• Operated both a stand up and sit down forklift
• Picked, organized, and put away product at an average of 110 per hour