Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Patricia Locke

Stockton,CA

Summary

Dynamic sales professional with a proven track record at General Logistics Systems, excelling in client relations and account management. Adept at leveraging Salesforce to exceed sales targets and deliver tailored solutions. Strong problem-solving abilities and exceptional communication skills drive success in building lasting customer relationships and generating high-quality leads.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in both B2B and consumer sales, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

20
years of professional experience

Work History

General Logistics Systems

Inside Sales- Alcohol Logistic Specialist
03.2024 - 09.2024

Job overview

  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sunrun

Clean Energy Ambassador
06.2022 - 10.2023

Job overview

  • Qualify potential prospects for solar
  • Overcome objections
  • Use proficient knowledge of solar to educate consumers
  • Create lead appointments and follow-up with outside sales staff
  • Provide well qualified leads
  • Drive sales revenue and market share by managing a defined territory to achieve quota
  • Prospecting new clients through cold and warm lead generation

Martindale-Nolo

Inside Sale- Legal Marketing
07.2015 - 05.2022

Job overview

  • Generated sales leads through outbound calls and convert them into new business
  • Responded to incoming calls and emails from prospect and customers
  • Managed and maintained relationships with existing customers, ensuring their needs are met and exceeded
  • Understand customer requirements and provide tailored solutions
  • Prepare Delivery Service Agreements in line with all required compliance for regional and interstate logistics
  • Exceeded sales targets and quotas
  • Handle customer inquiries, and escalated service issues, as necessary
  • Participated in meetings and training sessions to enhance skills and knowledge relevant to the role
  • Used Salesforce CRM, to submit prospects for credit approval, new account requests, pricing cases and account changes

Power Position Group Inc

Account manager- Direct marketing
05.2013 - 10.2014

Job overview

  • Consult with the client regarding lead generation strategies and solutions that will meet their business needs and will improve their ability to generate business
  • Create and maintain a sales pipeline by maintaining accurate and complete information using Salesforce
  • Hired and lead a team of 5 employees
  • Trained new employees
  • Lead generated for Home Depot campaign
  • Business to Business sales for Makeover Essentials campaign
  • Lead out of town business trips

Dealertrack Inc

Office Administrator- DMV BPA program
07.2011 - 02.2013

Job overview

  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Verizon Wireless

Customer Service, Data Technical Support, Senior Coordinator Customer Service
12.2004 - 01.2010

Job overview

  • Inventory fulfillment and verification
  • Billing resolution
  • Technical analysis and troubleshooting
  • Customer support and retention
  • Answered inbound calls in high volume call center
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Exceeded departmental standards of performance goals
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Kept high average of performance evaluations.

Education

American River College
Sacramento, CA

in Progress from Applied Mathematics/ Science

University Overview

Relevant coursework


  • business communications
  • applied mathematics
  • personal development



Coastline Community College
Fountain Valley, CA

Human Resource Management from Business
03.2025

University Overview

Related coursework


  • human resource management
  • business management
  • business law

Skills

  • Salesforce Proficiency
  • Certified ZoomInfo User
  • Customer Relationship Management
  • Service Excellence
  • Effective Team Cultivation
  • Guidance and Support
  • Sales Expertise
  • Direct Audience Engagement
  • Organized Meeting Logistics
  • Client Relationship Management
  • Data Management Expertise
  • Clear Communication Skills
  • Document Organization
  • Strategic Problem Resolution

Timeline

Inside Sales- Alcohol Logistic Specialist

General Logistics Systems
03.2024 - 09.2024

Clean Energy Ambassador

Sunrun
06.2022 - 10.2023

Inside Sale- Legal Marketing

Martindale-Nolo
07.2015 - 05.2022

Account manager- Direct marketing

Power Position Group Inc
05.2013 - 10.2014

Office Administrator- DMV BPA program

Dealertrack Inc
07.2011 - 02.2013

Customer Service, Data Technical Support, Senior Coordinator Customer Service

Verizon Wireless
12.2004 - 01.2010

American River College

in Progress from Applied Mathematics/ Science

Coastline Community College

Human Resource Management from Business
Patricia Locke