Patricia Locke

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Analyzed sales data to identify trends and adjust marketing strategies accordingly.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.

• Qualify potential prospects for solar
• Overcome objections
• Use proficient knowledge of solar to educate consumers
• Create lead appointments and follow-up with outside sales staff
• Provide well qualified leads
• Drive sales revenue and market share by managing a defined territory to achieve quota
• Prospecting new clients through cold and warm lead generation

• Generated sales leads through outbound calls and convert them into new business
• Responded to incoming calls and emails from prospect and customers
• Managed and maintained relationships with existing customers, ensuring their needs are met and exceeded
• Understand customer requirements and provide tailored solutions
• Prepare Delivery Service Agreements in line with all required compliance for regional and interstate logistics
• Exceeded sales targets and quotas
• Handle customer inquiries, and escalated service issues, as necessary
• Participated in meetings and training sessions to enhance skills and knowledge relevant to the role
• Used Salesforce CRM, to submit prospects for credit approval, new account requests, pricing cases and account changes

• Consult with the client regarding lead generation strategies and solutions that will meet their business needs and will improve their ability to generate business
• Create and maintain a sales pipeline by maintaining accurate and complete information using Salesforce
• Hired and lead a team of 5 employees
• Trained new employees
• Lead generated for Home Depot campaign
• Business to Business sales for Makeover Essentials campaign
• Lead out of town business trips

• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

• Inventory fulfillment and verification
• Billing resolution
• Technical analysis and troubleshooting
• Customer support and retention
• Answered inbound calls in high volume call center
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Exceeded departmental standards of performance goals
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Kept high average of performance evaluations.

Relevant coursework

• business communications
• applied mathematics
• personal development

Related coursework

• human resource management
• business management
• business law