JACOB KEASEY
Las Vegas,NV
Summary
Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment and Up-sold products and motivated customers to upgrade current product plans.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Sephora USA Inc.
Las Vegas, NV
10.2019 - Current
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Positioned products between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
- Received, stored and shipped goods and materials.
- Optimized project completion time by multitasking duties using heavy equipment.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
- Inspected and moved products to designated areas in warehouse.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Scanned container labels with RF scanners to verify contents and determine target destinations.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Arranged items on store racks and shelves, checking correct location and prices.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Cook, Server, Expo, Hostess, and More
Buffalo Wild Wings
Las Vegas, NV
03.2017 - Current
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Responsible for the production and plating of foods.
- Cleaned and organized eating, service, and kitchen areas.
- Work at a high volume location.
Cashier
CVS Pharmacy
Las Vegas, NV
03.2017 - Current
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Addressed and resolved customer product complaints empathetically and professionally.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Recommended alternative items if product was out of stock.
- Operated a POS system to itemize and complete an average of Number customer purchases.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Carwash Attendant
Pit Stop Oil
Las Vegas, NV
02.2014 - 03.2017
- Described product to customers and accurately explained details and care of merchandise.
- Provided an elevated customer experience to generate a loyal clientele.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Earned management trust by serving as key holder, responsibly opening and closing store.
Bakery Clerk
Glazier's Food Marketplace
Las Vegas, NV
03.2013 - 05.2014
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
Crew Member
Little Caesars Pizza
Las Vegas, NV
10.2012 - 03.2013
- Politely assisted customers in person and via telephone.
- Assembled food orders while maintaining appropriate portion control.
- Prepared all food orders within a 2-3 minute time frame.
Education
High School Diploma -
Sierra Vista Highschool -
Skills
- Strong client relations Cash flow management
- Creative problem solver People-oriented
- Exceptional communication skills Detail-oriented
- Courteous and helpful Retail merchandising experience
- Fast and efficient worker Menu price structuring familiarity
- Cash flow
- Cash register
- Closing
- Communication skills
- Cooking
- Creative problem solver
- Clientele
- Client relations
- Detail-oriented
- Fast
- Frame
- Inventory
- Merchandising
- POS
- Pricing
- Quality
- Sales
- Dependable and reliable
- Product organization
Certification
Tam Certified
Food Handler's Card
Timeline
Warehouse Associate
Sephora USA Inc.
10.2019 - Current
Cook, Server, Expo, Hostess, and More
Buffalo Wild Wings
03.2017 - Current
Cashier
CVS Pharmacy
03.2017 - Current
Carwash Attendant
Pit Stop Oil
02.2014 - 03.2017
Bakery Clerk
Glazier's Food Marketplace
03.2013 - 05.2014
Crew Member
Little Caesars Pizza
10.2012 - 03.2013