Jacob Kelly
Pensacola
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
12
12
years of professional experience
Work History
Freight Leader
The Home Depot Inc
Pensacola
10.2021 - 03.2025
- Verifying appointment for in-bound freight
- Signing off on paperwork for delivery drivers
- Managed communication between internal departments regarding freight status updates at all stages of transit.
- Resolved customer service issues related to deliveries, invoices or product quality concerns.
- Consistently met company and department objectives time constraints.
- Ensured efficient movement of freight by coordinating with transportation and warehouse personnel.
- Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Loaded pallets onto trailers for shipment.
- Secured loads on pallets to minimize damage and worker injuries.
- Operated power material handling equipment to accurately select and palletize loads.
- Ensured safety procedures were followed when operating forklifts.
- Estimated weights, heights, and centers of balance to make precise placements.
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Packaged, labeled and tagged goods before transfer.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Operated powered industrial trucks in accordance with OSHA regulations.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Used handheld scanners for warehouse management system compliance.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained yard appearance, keeping ground clean and clear.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Department Supervisor
Walmart
Pensacola
06.2019 - 09.2021
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Supported shrinkage and safety awareness, reviewed sales and inventory data.
- Utilized excellent math skills to maintain accurate inventory levels.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed daily operations, ensuring efficient workflow and productivity.
- Performed opening and closing duties as part of management team.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
- Loaded pallets onto trailers for shipment.
- Secured loads on pallets to minimize damage and worker injuries.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained current forklift training and certification as required by company policies.
- Weighed materials or products to record data on tags or labels.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Operated forklifts to transport materials between loading, processing, and storage areas.
Team Leader
Chic-Fil-A
Pensacola
05.2013 - 05.2019
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw training and development programs to enhance team skills and knowledge.
- Ensured compliance with all safety regulations in the workplace.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Developed strategies for problem solving and conflict resolution among team members.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated training sessions for new employees on company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
Education
Associate of Science - Computer Programming
Pensacola State College
Pensacola, FL05-2013
Skills
- Freight management
- Inventory control
- Logistics coordination
- Order tracking
- Safety compliance
- Team leadership
- Employee training
- Time management
- Effective communication
- Problem solving
- Warehouse operations
- Reliability
- Problem-solving abilities
- Team building
- Safety protocols
- Order fulfillment
- Onboarding and training
- Performance monitoring
- Team collaboration
- Professionalism
- Safety standards
- Forklift operation
- Order verification
- Equipment inspection
- Storage and stacking
- Equipment operations
- Shipping and receiving
- Multitasking capacity
- Continuous improvement
- Loading and unloading
- Truck loading
- JavaScript understanding
- Programming languages: java, C#, net, Python
- Microsoft office
Languages
French
Limited
English
Professional
References
References available upon request.
Timeline
Freight Leader
The Home Depot Inc
10.2021 - 03.2025
Department Supervisor
Walmart
06.2019 - 09.2021
Team Leader
Chic-Fil-A
05.2013 - 05.2019
Associate of Science - Computer Programming
Pensacola State College