Darlene Lott

Answer phones, send faxes, talk to shippers, plan routes, dispatch drivers, provide driver updates to shippers, report OSD, Review BOL/POD'S for discrepancies, file paperwork, manage paperwork and get tags for trucks, send emails, negotiate rate for freight, schedule appointments for pickup and delivery.

Arranged transportation for freight and assigned drivers to routes, manifest LTL & FTL, Keyed orders into TMS, provided quotes, scheduled appointments for pickup and delivery, routed LTL orders thru various LTL carriers, providing tracking and updates to shippers and receivers, Dispatched drivers, maintained HOS for drivers, reported OSD/ and arranged freight returns.

• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Tracked lost packages, Updated management and customers.