Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Cushman

Campton,KY

Summary

Skilled in managing and coordinating cargo and freight operations with focus on efficiency and accuracy. Have background in ensuring smooth shipment processes by effectively negotiating rates, scheduling pickups, and preparing documentation. Strengths include strong organizational skills, ability to work under pressure, and expertise in logistics software. Contributed to reducing operational costs through strategic planning and optimization of resources. Resourceful Freight Broker Agent known for high productivity and efficient task completion. Specialize in negotiation, logistics coordination, and customer service, ensuring smooth operations in fast-paced environments. Excel in communication, problem-solving, and time management, leveraging these skills to meet and exceed expectations in freight brokerage. Driven Freight Broker Agent with proven success in building and maintaining relationships with carriers, negotiating freight rates, and managing transportation routes. Strengths include solid understanding of logistics coordination, regulatory compliance standards, and exceptional problem-solving abilities. Previous roles led to improved efficiency in transportation processes and cost reduction for companies served. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Freight Broker/Dispatcher

Flex Trans
Campton , KY
12.2020 - 12.2024
  • Dispatched 30 trucks daily for OTR.
  • Negotiated rates based on current market trends.
  • Entered shipment details into database.
  • Provided excellent customer service by resolving issues related to shipment discrepancies.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Used computer systems to input and retrieve information regarding freight status.
  • Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
  • Verified loads against shipping papers, noting in writing any overages, shortages or damages.
  • Verified driver credentials prior to assigning them a route or task.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Assigned drivers to appropriate routes based on customer needs.
  • Dispatched drivers to meet daily delivery needs for company customers.

Class A CDL Driver

Voyager Express
Detroit, MI
06.2016 - 10.2020
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Obtained signatures needed to complete and process paperwork.
  • Followed regular schedule of pickups for individual customers and groups.
  • Communicated with dispatchers about route changes due to traffic delays or inclement weather conditions.
  • Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars.
  • Worked well with dispatchers to communicate route and schedule changes.

Freight Broker/dispatcher

K and T transport
Campton, KY
06.2000 - 05.2016


  • Verified loads against shipping papers, noting in writing any overages, shortages or damages.
  • Double checked shipments and according to client orders.
  • Estimated freight and postal rates to track shipment costs and weights.
  • Developed relationships with freight carriers to negotiate competitive rates and services.
  • Ensured compliance with federal, state, and local regulations regarding freight transportation.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Maintained accurate records of all transactions in a CRM system.
  • Adjusted work methods and strategies to meet daily changing priorities and deadlines.
  • Negotiated rates based on current market trends.
  • Cold called new customers to increase profits.
  • Processed payments for carriers in accordance with contractual agreements.
  • Quoted potential customers on price of freight brokerage.
  • Used computer systems to input and retrieve information regarding freight status.
  • Tracked shipment progress using GPS technology or other tracking systems.
  • Identified opportunities for cost reduction through negotiation or alternate routing options.
  • Acted as liaison between freight companies and shippers.
  • Conducted regular reviews of freight rates for existing clients as well as potential ones.
  • Utilized problem solving skills to resolve conflicts between customers and carriers.
  • Entered shipment details into database.
  • Provided customer service by responding promptly to inquiries and resolving any issues that arose.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Worked closely with transportation supervisor to dispatch and assign loads.

Education

General -

Ashworth University
04.2004

General Studies -

Lees Junior College
06.2002

General -

Wolfe County High
05.1990

Skills

  • Logistics management
  • Load planning
  • Issue response
  • Shipment tracking
  • Third-party logistics
  • Pricing rates
  • Transportation management systems
  • Carrier selection
  • Freight pricing
  • Deadline management
  • Account management
  • Performance tracking
  • FMCSA registered
  • Route optimization
  • Route planning
  • Dispatching software
  • Cold calling
  • Data entry
  • Oversize cargo transport
  • Transportation regulations
  • Compliance monitoring
  • Shipment services
  • Cost reduction strategies
  • International shipping

Timeline

Freight Broker/Dispatcher

Flex Trans
12.2020 - 12.2024

Class A CDL Driver

Voyager Express
06.2016 - 10.2020

Freight Broker/dispatcher

K and T transport
06.2000 - 05.2016

General -

Ashworth University

General Studies -

Lees Junior College

General -

Wolfe County High
Patricia Cushman