Jacob King
Vernon,NJ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Grocery Stocker
Shoprite of Sparta
Sparta, NJ
04.2022 - 08.2023
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Stocked shelves with products based on customer demand and sales trends.
- Rotated and faced product displays for optimal visual appeal.
- Assisted customers in locating desired items within the store.
- Checked expiration dates on perishable items to guarantee freshness.
- Ensured that all products were properly labeled according to company standards.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Adhered to safety protocols while unloading shipments from delivery trucks.
- Built promotional displays for featured products in accordance with corporate marketing plans.
E-Shopper Attendant
Acme Fresh Market
Vernon, NJ
05.2021 - 09.2022
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Ensured no damaged or expired items were placed on shelves.
- Greeted customers and offered immediate assistance.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Snack Shack Attendant
Skylands Ice World
Stockholm, NJ
11.2019 - 04.2020
- Restocked kitchen supplies and food items to properly prepare for food service.
- Used company-approved chemicals and cleaning products to properly sanitize machines and prevent illness.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assembled and served meals according to specific guest requirements.
- Counted cash drawer at end of shift and prepared bank deposits.
- Processed payments on cash register and counted back bills and change to patrons.
- Poured hot beverages and filled soft drink cups to deliver to waiting guests.
Parking Attendant
Mountain Creek Water Park
Vernon , NJ
06.2019 - 09.2019
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Maintained clean facility by sweeping parking areas and removing waste.
- Provided customer service and information, answered questions and gave directions.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive and upset patrons.
Education
Business
University of Delaware
Newark, DE05-2027
High School Diploma -
Vernon Township High School
Vernon, NJ06.2021
Skills
- Verifying Order Accuracy
- Documentation and Reporting
- Customer Service
- Planning and Organization
- Flexible Schedule
- Online Order Processing
- Attention to Detail
- Deadline Driven
- Physical Stamina
- Mobile Ordering Understanding
- Product Expertise
- Sales Expertise
- Food Safety and Sanitation
Timeline
Grocery Stocker
Shoprite of Sparta
04.2022 - 08.2023
E-Shopper Attendant
Acme Fresh Market
05.2021 - 09.2022
Snack Shack Attendant
Skylands Ice World
11.2019 - 04.2020
Parking Attendant
Mountain Creek Water Park
06.2019 - 09.2019
Business
University of Delaware
High School Diploma -
Vernon Township High School