Jacob Kniskern
Littleton,CO
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills, driving positive outcomes in dynamic environments. Highly adaptable and quick to acquire new knowledge, with a commitment to continuous improvement and navigating change successfully.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Grocery Department Manager
King Soopers
Centennial, CO
05.2023 - Current
- Resolved customer complaints in a courteous and professional manner.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
Food And Consumables Team Lead
Walmart
Centennial, CO
09.2021 - 04.2023
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Fostered positive employee relationships through communication, training and development coaching.
- Offered training and support to keep team members motivated and working toward objectives.
- Operated power lifting equipment (including walkie stacker, forklift, and power jacks) daily, as well as as certified others as a trainer.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Shift Lead
Starbucks
Centennial, CO
11.2019 - 09.2021
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Produce Manager
Lowes Foods LLC
Wilmington, NC
04.2012 - 11.2019
- Received produce deliveries, and unloaded produce.
- Trained and coached new team members.
- Participated in quarterly inventory counts, and conducted inventories.
- Replenished, rotated, and culled displays several times daily.
- Assisted customers with produce questions and special orders.
- Planned attractive displays, replenishing purchased items to maintain an eye-catching appearance.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Interacted directly with multiple farms and small businesses as partners, and drove local sales.
Education
High School Diploma -
Northside High School
Jacksonville, NC05.2012
Skills
- Teamwork and collaboration
- Training and mentoring
- Leadership abilities
- Superior customer service
- Visual merchandising
- Verbal and written communication
- Workflow planning
Certification
P.L.E Trainer Certification
Timeline
Grocery Department Manager
King Soopers
05.2023 - Current
Food And Consumables Team Lead
Walmart
09.2021 - 04.2023
Shift Lead
Starbucks
11.2019 - 09.2021
Produce Manager
Lowes Foods LLC
04.2012 - 11.2019
High School Diploma -
Northside High School