Jacob Kracht
Brighton,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Verizon Wireless
11.2021 - Current
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Insurance Agent
State Farm
04.2021 - 11.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Sales Associate
Verizon Wireless
03.2018 - 03.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Business
Washtenaw Community College
Ann Arbor, MI04.2017
Skills
- Task Delegation
- Operations Management
- Policy Enforcement
- Compliance Understanding
- Product and Service Knowledge
- Sales Strategies
Timeline
Assistant Manager
Verizon Wireless
11.2021 - Current
Insurance Agent
State Farm
04.2021 - 11.2021
Sales Associate
Verizon Wireless
03.2018 - 03.2020
Associate of Science - Business
Washtenaw Community College