Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Jacob Kromer

Orrville,OH

Summary

I'm a 19 year old student at Kent State University. I believe life is beautiful and I want to help as many people as I can to believe this as well. My Gallup Top 5 Strengths are Developer, Connectedness, Woo, Positivity, and Empathy. I pride myself on ability to work with others and contributing to a goal bigger than myself.

Overview

3
3
years of professional experience

Work History

Server

Mike Mariola Restaurants
06.2023 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Customer Service Specialist

DICK'S Sporting Goods
10.2020 - 07.2023
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.

Banquet Server

The Pines Golf Course
04.2022 - 05.2023
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Provided friendly, courteous service to create memorable moments for guests.

Education

Bachelor of Science - BS, Digital Media Production -

Kent State University
Kent, OH
05.2027

Skills

  • Adobe Creative Cloud
  • Customer Service
  • German Language
  • Guest Engagement
  • Memory retention
  • Professional Appearance
  • Social Media Management
  • Team Management and Developement

Affiliations

  • Design and Innovation Hub Fellowship Program
  • Peer Success Mentorship

Timeline

Server

Mike Mariola Restaurants
06.2023 - 12.2023

Banquet Server

The Pines Golf Course
04.2022 - 05.2023

Customer Service Specialist

DICK'S Sporting Goods
10.2020 - 07.2023

Bachelor of Science - BS, Digital Media Production -

Kent State University

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