Jacob Landry
Ponchatoula,Louisiana
Summary
Dynamic hospitality professional with extensive experience, excelling in guest engagement and beverage preparation. Proven track record of enhancing customer satisfaction through exceptional service and effective sales techniques. Strong work ethic and safety compliance ensure a positive environment, consistently delivering high-quality experiences in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Bartender/Server
The Pink Agave
Baton Rouge, La
06.2024 - Current
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with customers to provide excellent service and recommendations.
- Adhered to safety regulations and responsible serving practices at all times.
- Greeted customers and provided excellent customer service.
Bartender/Server
Lumora
Covington, La
07.2024 - 10.2024
- Prepared and served a variety of cocktails and beverages to patrons.
- Maintained cleanliness and organization of the bar area and equipment.
- Engaged with customers to provide excellent service and recommendations.
- Adhered to safety regulations and responsible serving practices at all times.
Behavior Technician
The Emerge Center
Baton Rouge, Louisiana
02.2024 - 07.2024
- Conducted one-on-one sessions to reinforce positive behavior and skills.
- Monitored client progress and documented behavioral data accurately.
- Utilized applied behavior analysis techniques to promote learning and development.
- Participated in team meetings to discuss client needs and treatment updates.
- Maintained a safe and supportive environment for all clients during sessions.
Maintenance Technician
Topgolf
11.2022 - 05.2024
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted productivity with timely preventive maintenance on key equipment.
- Made sure machines in the venue were operating as they should, without flaws.
Server
Southern Pearl
12.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Saltgrass Steakhouse
01.2022 - 11.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Construction Worker
Grass Masters
05.2020 - 08.2022
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Education
Bachelor of Science - Psychology
Louisiana State University And A&M College
Baton Rouge, LA12-2024
Skills
- Documentation
- Commercial construction experience
- Building Maintenance
- Guest Engagement
- Beverage Preparation
- Table Bussing
- Hospitality service expertise
- Sales Techniques
- Strong Work Ethic
- Exceptional customer service
- Applied behavior analysis
- Data documentation
- Customer service
- Communication skills
- Safety compliance
- Clear and effective communication
- Inventory
References
References available upon request.
Timeline
Bartender/Server
Lumora
07.2024 - 10.2024
Bartender/Server
The Pink Agave
06.2024 - Current
Behavior Technician
The Emerge Center
02.2024 - 07.2024
Server
Southern Pearl
12.2023 - 01.2024
Maintenance Technician
Topgolf
11.2022 - 05.2024
Server
Saltgrass Steakhouse
01.2022 - 11.2022
Construction Worker
Grass Masters
05.2020 - 08.2022
Bachelor of Science - Psychology
Louisiana State University And A&M College