Jacob Lawrence
Eau Claire,WI
Summary
My name is Jacob Lawrence I am in my 3rd year at the University of Wisconsin Eau Claire, I have had many different skill based jobs throughout my life as shown below but most importantly. I am a Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with multiple years in self taught business . Ready to leverage experience and drive to pursue new professional challenges. Proactive and motivated employee with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Forward-thinking Entrepreneur with exceptional initiative and deep understanding of what it takes to build a successful business from the beginning. Offering amazing ability to lean new tasks and to take orders.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Menards
Apple Valley , MN
11.2020 - 12.2022
- Menards Yard specialist
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
Lawn Mower
City Of Bloomington
Bloomington, MN
05.2022 - 09.2022
- Removed grass clippings and leaves from property using blower.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Edged sidewalks, driveways and landscape features using line trimmer.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Greeted property owners and other individuals on property to maintain friendliness.
- Mowed grass and put down grass seed to promote growth.
- Loaded and unloaded mowing equipment at customer locations.
- Used hand and power tools to maintain plantings and green spaces.
- Maintained healthy lawns using tractor attachments such as mower deck and fertilizer spreader.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Planned and updated daily route to complete mowing jobs for scheduled clients.
Operations Specialist
Lifetime Athletic Club
Bloomington, MN
01.2020 - 08.2021
- Facility Operations specialist of the lifetime Athletic Club
- Upkept the cleanliness of the facility
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and deepened relationships with customers and vendors
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Customer Service Representative
Walgreens
Bloomington, MN
01.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Volunteer
Saint Michaels Lutheran
Bloomington, MN
02.2020 - 05.2020
- Multiple times a week volunteered food to the misfortunate
- Did work with intercity of Minneapolis
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
Volunteer
Veap
Bloomington, MN
03.2019 - 02.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
High School Diploma -
Thomas Jefferson Highschool
Bloomington MN 05.2020
Skills
- Machine Safety Practices
- Landscaping Design Review
- Heavy Lifting
- Verbal and Written Communication
- Usability Improvements
- High Lifting Capacity
- Critical Thinking
- Weeding and Edging
- Lawn and Shrubbery Irrigation
- Weather Tolerance
- Customer Service
- Equipment Operation
- Team Collaboration
- Hedge Trimming
- Tree Pruning and Removal
- Work Site Preparation
- Hand and Power Tool Operation
- Routine Maintenance
- Flower Bed Cleaning
- Project Scheduling
- Customer Inquiries
- Understanding Customer Needs
- MS Office Proficiency
- Travel Itineraries
- Exceptional Communicator
- Customer Account Management
- Efficient and Detail-Oriented
- Call Documentation
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Retention Strategies
- Customer Support
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Prioritizing Calls
- Interpretation and Translation Services
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Lawn Mower
City Of Bloomington
05.2022 - 09.2022
Customer Service Associate
Menards
11.2020 - 12.2022
Volunteer
Saint Michaels Lutheran
02.2020 - 05.2020
Operations Specialist
Lifetime Athletic Club
01.2020 - 08.2021
Volunteer
Veap
03.2019 - 02.2019
Customer Service Representative
Walgreens
01.2019 - 10.2020
High School Diploma -
Thomas Jefferson Highschool