Jacob Lebon
Aberdeen,WA
Summary
I understand that I have been out of the food and beverage profession for a while now, but I truly believe that it will be like riding a bike and I will be be able to pick right back up where I left off. I am a quick learner especially when it is hands on. I felt QBRC was home during my time there, but as any young adult I seen an opportunity and I took it. And to be honest if 12 Tribes wasn't 6 hours away there is a good chance I would have stayed there for a long time, possibly still being there. I know that there has been many changes at QBRC since I had last worked there but i am ready to adapt and ready for the challenge. I was only 22 when I first started working there. I am 34 now, i have grown up, matured, and ready for a place i can call home again and this time hopefully for a very long time. Over the last few years I have became a very loyal employee, it took a few times but the grass isn't always greener on the other side, but you live and you learn. I am ready for a career I can spend the next 20+ years at and to be frank I have missed the food and beverage industry. I am not saying I know everything and there is a lot I would need to learn, but with management staff you guys have I think they could help me be successful and I could also bring in new ideas.
Overview
12
12
years of professional experience
Work History
Merchandiser
Harbor Pacific Bottling
11.2023 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Sales Manager
Honda Of Grays Harbor-Interstate Honda Of Chehalis
02.2020 - 10.2023
- Started as a Sales Professional and worked my way up to Sales manager.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Was the only employee of the History of that store to receive Silver achievement award from Honda.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Only left due to travel, and the passing of the mother of my child, I simply needed to be home more.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Head Pastry Chef
Green Labs
02.2018 - 01.2020
- Enhanced customer satisfaction by creating innovative and visually appealing pastry designs.
- Increased bakery sales by introducing seasonal and trending dessert options.
- Streamlined production processes for improved efficiency and reduced waste in the kitchen.
- Collaborated with culinary team to develop well-balanced and complementary dessert menus for various events.
- Received recognition for outstanding pastry creations at regional culinary competitions, elevating the reputation of the establishment.
- Contributed to menu development, incorporating diverse flavor profiles that catered to varying dietary preferences and restrictions.
- Managed daily operations of the pastry department, ensuring timely completion of tasks while maintaining high quality standards.
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Was in charge of a staff of roughly 10 people.
- Ensured product was regulated and was up to legal par for the Liquor and Cannabis control board.
Executive Chef
12 Tribes Resort Casino
03.2017 - 01.2018
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Streamlined kitchen operations with effective inventory management and cost controls.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Developed strong relationships with vendors, negotiating competitive prices on ingredients and supplies.
- Collaborated with front-of-house staff to ensure seamless dining experiences for guests.
- Created visually appealing plate presentations, enhancing the overall dining experience for patrons.
- Was in charge of making schedules as well as payroll.
- Had 15 people working under me
- Was the first Chef to open up their new restaurant at the Grand Coulee Dam
- Left due to missing my family and my fiance was pregant and we wanted to be closer to our family back on the coast.
- When I left the restaurant was profitable in a very short amount of time of it being open.
Baker
Quinault Beach Resort
04.2012 - 02.2017
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Acted as pastry Chef when Courtney took a leave of absence.
- Participated in 4 separate United Way functions, one I was the direct lead as Courtney was on her leave of absence.
- Was able to make homemade product which brought the cost of food down substantially.
- Worked side by side with Courtney for almost 5 years as great partners and colleagues, we work very well together.
- Left this job to take the Executive Chef Job for the the 12 Tribes Indian Nation.
Education
High School Diploma -
Aberdeen Highschool
Aberdeen, WA06.2008
Skills
- Excellent with time Management and able to meet deadlines
- Have a laid back but also direct managing style that has always worked and help me be successful not only at my job but with my employees
- Very quick learner with hands on activities
- Am able to to multi-task and stay cool under pressure
- Retail knowledge
- Customer Relationship Management (CRM)
- Active listener
- Reliable and punctual
- Friendly and outgoing
- Originality and Creativity
Accomplishments
While working For Honda, I received the Blue silver award for units sold during the year, having a customer satisfaction rating of over 98%, and keeping up on all trainings needed to be Honda certified.
As stated before, while Courtney was on leave myself and one other baker (whom I trained) were responsible for all the plated deserts at The United Way event which that year I believe was close to 300 people give or take. We did a trio dessert, salted caramel creme brulee, Courtney's famous cheesecake, and a molten lava cake. It was a hit! That's roughly 900 separate desserts myself and one other gentleman pulled off, that might have been the biggest night in my culinary career.
Every job I have worked at since being 22 years old, with not just my skill set but my mannerisms, work ethic, integrity and dedication I have been able to work my way up into a management type role.
Timeline
Merchandiser
Harbor Pacific Bottling
11.2023 - Current
Sales Manager
Honda Of Grays Harbor-Interstate Honda Of Chehalis
02.2020 - 10.2023
Head Pastry Chef
Green Labs
02.2018 - 01.2020
Executive Chef
12 Tribes Resort Casino
03.2017 - 01.2018
Baker
Quinault Beach Resort
04.2012 - 02.2017
High School Diploma -
Aberdeen Highschool
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