Jacob LeDonne
Mocksville,NC
Summary
Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated over 6 years of experience.
Calmly and efficiently manages high-volume guest needs. Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, good people skills and organized approach to multitasking.
Well-organized Shift Mamager bringing over 3 years of experience, upbeat nature and expertise in food preparation. Superior skills in organizing ingredients, minimizing waste and sanitizing kitchen surfaces. Motivated team player with history of working with little oversight to optimize performance.
Overview
6
6
years of professional experience
Work History
Food Preparation Worker, Telephone Order Taker
Papa John's
Mocksville, NC
09.2019 - 10.2021
- Suggested upgrades and additional items to meet upselling goals.
- Entered orders into computer system quickly and in proper sequence.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
- Accurately performed cash register operations to process and receive payments and issue change.
Cashier, Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Mocksville, NC
03.2016 - 09.2019
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Trained back-up associates and led crew members in managing operations of storefront.
Education
High School Diploma -
Oconaluftee Job Corps Civilian Conservation Center
Cherokee, NC12.2022
Skills
- Project Requirements
- Regulatory Requirements
- Daily Facility Operations
- Dishwasher Operation
- Station Preparation
- Weighing and Measuring
- Safe Work Practices
- Industry Best Practices
- Accurate Cash Handling
- Reading Comprehension
- Brand Loyalty
- Customer Engagement
- Personal Grooming Standards
- Cash Register Operations
- Preparing Food Items
- Cash Control
- POS Transactions
- Collaborative Relationships
- High-Volume Environments
- Sanitization Protocols
- Food Preparation and Handling
- Active Learning
Timeline
Food Preparation Worker, Telephone Order Taker
Papa John's
09.2019 - 10.2021
Cashier, Shift Manager
Bojangles' Famous Chicken 'n Biscuits
03.2016 - 09.2019
High School Diploma -
Oconaluftee Job Corps Civilian Conservation Center
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