Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Lee

Portage

Summary

Seasoned Customer Service Director with a knack for leading teams and creating strategies that boost customer satisfaction and loyalty. Known for building strong, high-performing teams and streamlining operations to drive better business results. Always looking for innovative ways to improve service and deliver a better customer experience.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service

Costco
Kalamazoo
05.2023 - 06.2025
  • Ensured customer satisfaction by providing exceptional customer service
  • Worked with customers and fellow employees in many roles of the store, such as the Front End, Cashier Assistant, Cart Crew, and Food Court

Courtesy Clerk

Meijer
Portage
01.2023 - 05.2023
  • Pushed carts in different kinds of weather while providing excellent care to customers
  • Occasionally assisted cashiers at their lanes to help customers bag their groceries and end their shopping experience in a good way

Education

Bachelor of Arts - Spanish

Western Michigan University
Kalamazoo, MI
09.2024 - 08.2025

Skills

  • Bilingual communication
  • Customer service
  • Team collaboration
  • Conflict resolution

Timeline

Bachelor of Arts - Spanish

Western Michigan University
09.2024 - 08.2025

Customer Service

Costco
05.2023 - 06.2025

Courtesy Clerk

Meijer
01.2023 - 05.2023
Jacob Lee