Sofia De Loera
Alamance,NC
Summary
Adept in bilingual communication and proficient in social media platforms, I excelled at Webster's Cleaners by enhancing operational efficiency and customer satisfaction. Leveraging skills in job shadowing and verbal communication, I significantly contributed to a safer, more efficient work environment and improved service delivery, demonstrating a strong ability to adapt and thrive in diverse settings. Motivated Service Member known for successfully handling customer issues with positivity. Committed to excellent customer service, reliability, and effective work.
Overview
2
2
years of professional experience
Work History
Customer Service
Webster's Cleaners
Hillsborough , NC
01.2023 - Current
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Printed customer bills and processed payments using cash register.
- Received and sorted articles by type, color and degree of soil.
Internship Trainer
Orange County Schools Nutrition Services
Hillsborough , NC
06.2024 - 08.2024
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
- Kept records of the quantities of food used.
- Observed and tested foods to determine if they have been cooked sufficiently.
- Set up and performed initial prep work for soups, sauces and salads.
Education
Associate of Arts -
Durham Tech Community College
Durham, NC05-2027
High School Diploma -
Orange High School
Hillsborough, NC06-2025
Skills
- Job shadowing
- Bilingual in Spanish and English
- Verbal and written communication
- Social media platforms
- Basic housekeeping
- Reading comprehension
- Bilingual communication
Accomplishments
- President of the FCCLA Club (Family, Career, Community, Leaders of America)
- Member of the National Spanish Honors Society.
- Member of the CTE (Career Technical Education) Club Honor Society.
- Completed OSHA 10.
- Culinary Arts Competitor
- Tutored ESL kids
Timeline
Internship Trainer
Orange County Schools Nutrition Services
06.2024 - 08.2024
Customer Service
Webster's Cleaners
01.2023 - Current
Associate of Arts -
Durham Tech Community College
High School Diploma -
Orange High School
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