Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Lyric Hammond

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Clerk

Harris Teeter
Indian Land, SC
09.2021 - Current
  • Contributed to a positive work environment through effective communication and teamwork among colleagues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Collaborated with team members to develop new strategies for handling complex customer situations.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Internship Student

Lancaster County Sheriff's Office
Lancaster, SC
08.2023 - 01.2024
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Sorted, organized, and maintained files.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Assisted in the investigation division to solve problems, type paperwork, and watch body cam footage.
  • Performed ride alongs to gain insight on the environment and situations that are faced in the community.
  • Completed notes at scenes to share with the investigators.

Cashier

Wendy's Restaurant
Indian Land, SC
01.2020 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Arts - Criminal Justice

University of South Carolina - Columbia
Columbia, SC
05.2024

Skills

  • Payment Processing
  • Problem Resolution
  • Critical Thinking
  • Complaint Handling
  • Customer Service
  • Active Listening
  • Job shadowing
  • Teamwork and Collaboration
  • Computer Skills
  • Attention to Detail

Timeline

Internship Student

Lancaster County Sheriff's Office
08.2023 - 01.2024

Customer Service Clerk

Harris Teeter
09.2021 - Current

Cashier

Wendy's Restaurant
01.2020 - 08.2021

Bachelor of Arts - Criminal Justice

University of South Carolina - Columbia
Ja'Lyric Hammond