Ja'Lyric Hammond
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Clerk
Harris Teeter
Indian Land, SC
09.2021 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Internship Student
Lancaster County Sheriff's Office
Lancaster, SC
08.2023 - 01.2024
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Assisted in the investigation division to solve problems, type paperwork, and watch body cam footage.
- Performed ride alongs to gain insight on the environment and situations that are faced in the community.
- Completed notes at scenes to share with the investigators.
Cashier
Wendy's Restaurant
Indian Land, SC
01.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Criminal Justice
University of South Carolina - Columbia
Columbia, SC05.2024
Skills
- Payment Processing
- Problem Resolution
- Critical Thinking
- Complaint Handling
- Customer Service
- Active Listening
- Job shadowing
- Teamwork and Collaboration
- Computer Skills
- Attention to Detail
Timeline
Internship Student
Lancaster County Sheriff's Office
08.2023 - 01.2024
Customer Service Clerk
Harris Teeter
09.2021 - Current
Cashier
Wendy's Restaurant
01.2020 - 08.2021
Bachelor of Arts - Criminal Justice
University of South Carolina - Columbia