Marcos Bedevia
Miami,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Clerk
Publix Super Market At Alegre Plaza
06.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Processed payments and returns with accuracy and efficiency.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Input customer orders and payment information to coordinate quick delivery of groceries.
- Checked order details against account information to minimize errors and unnecessary delays.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL06.2022
Skills
- Account Management
- Microsoft PowerPoint
- Productivity Standards
- Payment Processing
- Active Listening
- Customer Relations
- Collaborative Environments
- Order Fulfillment
- Staff Training
- Corporate Standards
- Microsoft Excel
- Credit Card Payment Processing
- Customer Service Excellence
- Special Requests
- Reading Comprehension
- Clerical Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Clerk
Publix Super Market At Alegre Plaza
06.2020 - Current
High School Diploma -
Felix Varela Senior High School
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