Dakota Coats
Bloomburg,TX
Summary
Versatile and responsible employee offering unmatched customer service and client communication background of 5+ years in live chat and telecommunications with an analytical mind and passion for building strong relationships with others. Meets deadlines in a timely manner with an excellent demeanor even under pressure. Works independently with ease, while maintaining strong intrapersonal relationships with coworkers and superiors. Well acquainted with most Microsoft programs since college studies of computer engineering and programming, as well as experience with Workforce Management software, though only for a short time. Passionate about learning new things and willing to become licensed, educated, travel, or learn more languages in order to fulfill needs for the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
Best Mart #8
Bloomburg, TX
03.2023 - Current
Chat Support Tax Agent
TaxAct
Work From Home
01.2022 - 04.2022
Domestic Violence Advocate
Domestic Violence Prevention, Inc.
Atlanta, TX
03.2020 - 08.2021
Education
High School Diploma -
Queen City High School
Queen City, TX05-2013
Computer Science and Programming
University of North Texas
Denton, TXSkills
- 6 months Workforce Management software Experience
- 10 years Microsoft software experience
- Customer service excellence
- Leadership and unofficial administrative experience
- Prioritization
- Process Optimization
- 5 years Complaint Handling experience
- Cold calling experience
- Scheduling
- Paperwork Processing
- Data Entry experience
- Scheduling experience
- Inbound and Outbound Calling
- Complaint resolution
- Clerical Support
- Technical Support
- Multi-Task Management
- HIPPA regulations experience
- Computer Proficiency
- De-Escalation Techniques and conflict mediation
- Staff Training
- Administrative Support
- Customer Service
- Critical Thinking
- Account Management
- Adaptive team player with active listening
- Typing 100 WPM
- Problem-solving
Certification
- Life Insurance Licensed in Texas
Languages
English
Native/ Bilingual
spanish
Limited
American Sign Language
Limited
Timeline
Customer Service Clerk
Best Mart #8
03.2023 - Current
Chat Support Tax Agent
TaxAct
01.2022 - 04.2022
Domestic Violence Advocate
Domestic Violence Prevention, Inc.
03.2020 - 08.2021
High School Diploma -
Queen City High School
Computer Science and Programming
University of North Texas
- Life Insurance Licensed in Texas
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