Maria Hartikainen
Summary
Dedicated and bilingual Customer Service Advisor with over 5 years of experience in high-volume customer-facing roles across the UK. Originally from Finland, I bring a strong work ethic, adaptability, and excellent communication skills in both Finnish and English. Known for delivering compassionate service, staying organized under pressure, and supporting team and client success. Authorized to work in the US.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Clerk
King Soopers
11.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate records of customer interactions and transactions.
- Provided product information, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline service processes.
- Conducted regular inventory checks to ensure stock availability.
- Operated fuel dispensing equipment to ensure efficient service and compliance with safety regulations.
- Maintained cleanliness and organization of the fueling station, enhancing overall customer experience.
- Increased productivity by multitasking between cashier duties and attending to customers at the fuel pumps.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service Advisor
Opia Ltd
United Kingdom
02.2022 - 05.2025
- Responded to customer inquiries via email and phone in both Finnish and English (Bilingual)
- Processed and authorized online promotion claims efficiently and accurately
- Handled suspicious or fraudulent activity reports to support fraud investigations
- Supported promotional projects for various clients
- Met daily quotas and maintained high-quality service standards
- Meet company response quota times
- Assisted different teams including fulfillment and AI when required
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Nursery Assistant
Hazebrouck Nursery
United Kingdom
07.2021 - 02.2022
- Provided care for children aged 6 months to 5 years
- Created and led engaging developmental activities
- Maintained accurate documentation of incidents and care provided
- Ensured hygiene and safety protocols were met
- Managed essential developmental documentation for up to four key children, ensuring parents were consistently informed and up-to-date
- Provided personalized care for infants, toddlers and pre-school aged children, attending to their specific feeding, diapering, and sleeping needs.
- Enhanced children''s development by implementing age-appropriate educational activities and playtime.
- Actively supervised outdoor playtime to ensure safety while encouraging physical activity and cooperative play among peers.
- Assisted in evaluating each child''s progress regularly through observations and assessment tools to ensure optimal growth.
Home Care Assistant
Apex Prime Care
United Kingdom
03.2021 - 07.2021
- Delivered personal care and companionship to elderly and vulnerable clients
- Supported clients with daily tasks including shopping and medication collection
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided essential housekeeping services, creating clean and comfortable home environments for clients.
- Supported dietary needs through meal preparation and assistance with feeding when necessary.
- Managed medication administration, contributing to the maintenance of optimal health for clients.
Support Worker
Turning Point
United Kingdom
08.2020 - 03.2021
- Assisted adults with varying support needs in a home-setting
- Provided personal care, medication assistance, and community engagement
- Used lifting and safety equipment appropriately
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Education
High School Diploma -
Hatanpaa Upper Secondary School
FinlandSkills
- Customer service excellence
- Complaint handling
- Email management
- Payment processing
- Product knowledge
- Records management
- Refunds processing
Certification
- Hygiene Proficiency Certificate (2014)
- Administering Medication (2020)
- Manual Handling (2020)
- 3x Successful DBS background checks in the UK
- First Aid training (2021)
Languages
Finnish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Clerk
King Soopers
11.2025 - Current
Customer Service Advisor
Opia Ltd
02.2022 - 05.2025
Nursery Assistant
Hazebrouck Nursery
07.2021 - 02.2022
Home Care Assistant
Apex Prime Care
03.2021 - 07.2021
Support Worker
Turning Point
08.2020 - 03.2021
High School Diploma -
Hatanpaa Upper Secondary School