Pamela Toczek
Chesapeake,VA
Summary
Motivated Customer Service Representative of 20 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Knowledgeable and dedicated customer service professional with extensive experience in Bank Operations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
40
40
years of professional experience
Work History
Customer Service Clerk
Verizon Communications Inc
Hampton, VA
01.2001 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Checked order details against account information to minimize errors and unnecessary delays.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Worked in various departments to include: Customer Service (Inbound calls), Service Fulfillment / Error Correction for orders for FIOS services
Debt Management
Bank Of America
Norfolk, VA
11.1981 - 01.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated proof machine to list, sort and prove credits, debits, and deposits.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Detected out of balance transactions and followed implemented handling procedures.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate of Arts - Medical Coding And Billing
University of Phoenix
Tempe, AZ05.2013
High School Diploma -
Bayside High School
Virginia Beach, VA06.1980
Skills
- Data Entry and Maintenance
- Proof Machine Operations
- Customer Service Excellence
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Answering Customer Questions
- Credit Card Payment Processing
- Microsoft Word
- Customer Service and Assistance
- Inbound and Outbound Calling
- Balance Verification and Reconciliation
- Debt Management
Timeline
Customer Service Clerk
Verizon Communications Inc
01.2001 - 09.2021
Debt Management
Bank Of America
11.1981 - 01.2001
Associate of Arts - Medical Coding And Billing
University of Phoenix
High School Diploma -
Bayside High School
Similar Profiles
Meghan LarsonMeghan Larson
Senior Manager, Financial Planning & Analysis at Verizon Communications IncSenior Manager, Financial Planning & Analysis at Verizon Communications Inc
Anthony J. WilliamsAnthony J. Williams
Service Technician at Verizon Communications IncService Technician at Verizon Communications Inc
Christopher Carethers JRChristopher Carethers JR
Keyholder Specialist at Verizon Communications IncKeyholder Specialist at Verizon Communications Inc
Julian NeddJulian Nedd
VEC Client Executive VEC-VCG Chl Mgt at Verizon Communications IncVEC Client Executive VEC-VCG Chl Mgt at Verizon Communications Inc
Kevin UrquhartKevin Urquhart
LOCKHEED MARTIN at WAREHOUSEMANGERLOCKHEED MARTIN at WAREHOUSEMANGER