Victoria Villarreal
Madison,WI
Summary
Dynamic customer service professional with a proven track record at John Deere Financial, excelling in problem-solving and processing customer requests. Recognized for enhancing customer satisfaction through effective communication and comprehensive product knowledge. Adept at multitasking and team collaboration, ensuring timely and accurate support for customer transactions.
Overview
24
24
years of professional experience
Work History
Customer Service Clerk
John Deere Financial
07.2007 - 09.2025
- Managed customer inquiries and resolved issues promptly to enhance satisfaction and loyalty.
- Processed requests efficiently, ensuring accuracy and timely delivery to customers.
- Maintained comprehensive product knowledge to assist customers effectively with their queries.
- Coordinated with internal teams to provide necessary support for customer transactions.
Order Processor
American Girl - Mattel
10.2001 - 07.2007
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Processed customer orders in line with established policies and procedures.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Maintained high levels of accuracy in order processing, diligently verifying customer information and order specifics.
- Enhanced customer satisfaction with prompt and accurate processing of orders.
- Recommended merchandise and services that would meet customer needs.
Education
High School Diploma -
Sauk Prairie High School
Prairie Du Sac, WISkills
- Record preparation
- Payment processing
- Customer service excellence
- Product knowledge
- Quality assurance
- Service support
- Supply coordination
- Computer proficiency
- Data collection
- Microsoft outlook
- Proofreading
- Paperwork processing
- Training development aptitude
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Microsoft Excel
- Data entry
- Task prioritization
- Follow-up skills
- Professional telephone demeanor
- Filing
- Prioritization
- Cultural awareness
- Coordination
- Reading comprehension
- Research
- Spreadsheets
- Clerical support
Timeline
Customer Service Clerk
John Deere Financial
07.2007 - 09.2025
Order Processor
American Girl - Mattel
10.2001 - 07.2007
High School Diploma -
Sauk Prairie High School