Summary
Overview
Work History
Education
Skills
Technical Competencies
Certification
Timeline
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Jacob Lefebvre

Oklahoma City,OK

Summary

Detail-oriented Information Technology Specialist with a comprehensive background in IT. Currently holding an active Secret level security clearance and CompTIA Security+ certification. Seeking to apply my expertise in managing company accounts, troubleshooting software and network issues, diagnosing and resolving printer faults, and optimizing communications through Ethernet port assignments. My goal is to excel in high-stress environments, adapt to evolving challenges, and continuously improve through constructive feedback. Resourceful Contractor known for completing projects with high productivity and efficiency. Possess specialized skills in project management, budgeting, and client relations. Excel in communication, problem-solving, and team leadership, ensuring successful project outcomes and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Computer Tech Support Contractor

SSI under Teksynap
Tinker Air Force Base, Oklahoma City, OK
01.2024 - Current
  • Provided technical support for hardware and software issues
  • Assisted with network troubleshooting and maintenance
  • Supported end-users with IT-related inquiries and problems
  • Ensured optimal performance of computer systems and networks.

Signal Support Systems Manager

United States Army
Various Locations
01.2015 - 01.2024
  • Managed company accounts, including activation and deactivation
  • Troubleshot software and network issues to ensure seamless operations
  • Diagnosed and resolved printer faults for improved efficiency
  • Assigned Ethernet ports to enhance communication between phones and company computers
  • Reimaged computers at a rate of up to 10 per week
  • Provided IT support for Distribution Logistics Systems on government installations.

Education

Ponchatoula High School
01.2017

Skills

  • Comprehensive background in information technology
  • Adaptability to sudden changes in the workplace
  • Ability to work effectively in high-stress environments
  • Strong communication and problem-solving skills
  • Proficiency in software and network troubleshooting
  • Exceptional attention to detail
  • Project Support
  • Equipment Installation
  • Subcontractor Oversight
  • Safety knowledge
  • Production Planning
  • Scheduling and Planning

Technical Competencies

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, Adobe, PC Servers, Workstations, Chromebooks, Mobile Devices, iPad, MacBooks, Mac, Microsoft Windows (7, 10, XP, 11)

Certification

  • CompTIA Security+ Certification

Timeline

Computer Tech Support Contractor

SSI under Teksynap
01.2024 - Current

Signal Support Systems Manager

United States Army
01.2015 - 01.2024

Ponchatoula High School
Jacob Lefebvre