Jacob Leitz
Sarasota
Summary
Proactive professional with extensive experience in team performance management and operational workflows. Recognized for delivering exceptional customer service and implementing effective employee training programs. Expertise in inventory management and conflict resolution drives achievement of business objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
The Cave
Sarasota
2025.09 - Current
- Managed daily operations, optimizing workflow and ensuring customer satisfaction.
- Coordinated staff schedules to enhance service coverage and support operational efficiency.
- Oversaw inventory management, maintaining adequate stock levels and organized storage.
- Trained new employees on company policies and operational procedures effectively.
- Developed promotional strategies to elevate customer engagement and drive sales growth.
- Led team meetings to assess performance goals and pinpoint areas for improvement.
- Monitored financial transactions, ensuring accurate records and comprehensive reporting.
- Resolved customer complaints promptly, upholding high standards of service delivery.
Head Bartender
Bobby Jones Golf Club
Sarasota
2023.09 - Current
- Managed bar operations and maintained cleanliness at Bobby Jones Golf Club.
- Trained and supervised junior bartenders in drink preparation and customer service.
- Crafted unique cocktails using fresh ingredients and seasonal flavors for patrons.
- Monitored inventory levels and ordered supplies, ensuring bar readiness for peak service.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Created drink menus aligned with club events and member preferences to elevate patron experience.
- Resolved customer complaints and disputes to enhance guest satisfaction.
- Ensured compliance with health regulations and responsible alcohol service standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Server
Kojo
Sarasota
2022.05 - 2024.08
- Delivered exceptional customer service in fast-paced dining environment.
- Recommended menu items tailored to customer preferences and dietary restrictions, enhancing dining experience.
- Resolved customer complaints promptly, fostering increased satisfaction and loyalty.
- Trained new servers on menu items and service standards to ensure consistent customer experience.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining areas and tables.
- Processed cash transactions accurately and efficiently at register.
- Managed inventory to maintain adequate stock levels for service.
Education
Bachelor of Science - Medicine
Western Governors University
Salt Lake City, UT2025-11
Skills
- Inventory management systems
- Budget oversight
- Vendor management
- Multi-unit management
- Customer service excellence
- Employee training
- Critical thinking skills
- Time management strategies
- Risk management
- Trend analysis
- Team collaboration and synergy
- Conflict resolution
- Patient care and support
- Medical terminology expertise
Languages
English
Professional
Spanish
Limited
Certification
- CPR
Timeline
General Manager
The Cave
2025.09 - Current
Head Bartender
Bobby Jones Golf Club
2023.09 - Current
Server
Kojo
2022.05 - 2024.08
Bachelor of Science - Medicine
Western Governors University