Jacob Leske
Waconia,MN
Summary
Driven by a goal-oriented mindset, I enhanced customer satisfaction and streamlined operations at Frattallone's Hardware Stores. Expert in POS system operation and with a knack for customer engagement, I adeptly balanced sales techniques and teamwork to elevate the shopping experience, demonstrating a proven track record in retail store operations and customer service excellence. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate Worker
Frattallone's Hardware Stores
02.2024 - Current
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
Lifeguard
Safari Island Community Center
02.2021 - 03.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Associate of Arts - Electrical Construction
Riverland Community College
Austin, MN03.2026
Skills
- Customer Engagement
- Stock replenishment
- Store maintenance
- Merchandise Display
- Product Recommendations
- Goal-oriented mindset
- Upselling strategies
- POS System Operation
- Sales Techniques Mastery
- Promotions understanding
- Brand representation
- Product Demonstration
- Teamwork
- Customer Service
- Time Management
- Store Opening and Closing
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Fly fishing
I have been flyfishing for about 7 years and I love to be out in the stream where I can catch some monster trout.
Timeline
Retail Sales Associate Worker
Frattallone's Hardware Stores
02.2024 - Current
Lifeguard
Safari Island Community Center
02.2021 - 03.2024
Associate of Arts - Electrical Construction
Riverland Community College
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
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