Dedicated Shift Leader with proven expertise in resolving customer complaints and enhancing guest satisfaction. Skilled in cash handling, sales, and upselling techniques, ensuring a positive experience for all patrons.
Work History
Shift Leader
3 Years 6 Months
Warren's Family Drive-In | 11.2022 - 05.2026
Resolved customer complaints effectively, enhancing overall guest satisfaction and loyalty.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.