Jacob Light
IT
Fort Wayne,IN
Summary
Dynamic technology professional with a proven track record in managing IT operations and coordinating technology projects to enhance efficiency. Recognized for a strong commitment to team collaboration and delivering results, complemented by a reliable and adaptable approach to evolving challenges. Expertise in network management, system upgrades, and technical support, combined with exceptional organizational and problem-solving skills, adds significant value to any team. Passionate about leveraging technology to optimize processes and support organizational goals.
Overview
5
5
years of professional experience
Work History
Senior Network Technician
Fort Wayne Community Schools
Fort Wayne, IN
09.2024 - 02.2026
- Managed daily IT issues across multiple allocated schools.
- Oversaw the creation of new user accounts utilizing Active Directory. Managed the organization of drives and network folders for user accessibility. Facilitated password updates and resets to enhance user security.
- Analyzed and prioritized incoming tickets to address student and staff concerns promptly and effectively.
- Managed comprehensive records of all devices checked in and out daily, including monitoring of outgoing and damaged items.
- Resolved technology issues for students and staff, improving overall device performance across buildings. Restored functionality to broken student devices through effective use of a custom-built parts inventory. Optimized parts management to facilitate timely repairs and minimize downtime.
- Conducted comprehensive updates on laptops, iPads, and Chromebooks in both schools to facilitate effective inventory oversight.
- Achieved streamlined device management through effective use of Google Admin Console for remote factory resets. Enhanced student account oversight and investigation processes, contributing to improved user experience and security.
- Executed device location strategies using Meraki dashboard to ensure prompt recovery of lost or misplaced assets within the district.
- Facilitated collaboration among team members by providing assistance whenever needed. Engaged in clear communication with leadership and educational staff to enhance operational efficiency.
- Managed inventory of hardware and software resources, ensuring availability for instructional needs in both schools.
- Provided technical support for software applications, troubleshooting issues to minimize downtime.
- Increased employee satisfaction by efficiently resolving technical issues through remote support tools or on-site assistance when needed.
IT Coordinator
Concordia Lutheran School & Church
Fort Wayne, IN
06.2022 - 09.2024
- Achieved streamlined user access through effective management of Google accounts. Enhanced network efficiency by managing DHCP for new and existing devices. Improved communication channels by creating and overseeing email accounts for church and school. Enabled proactive monitoring of student activities through GoGuardian program management.
- Troubleshot and addressed IT problems promptly to maintain functionality in school and church facilities.
- Facilitated the establishment of new accounts in Active Directory, contributing to streamlined user management. Resolved account discrepancies in Active Directory, improving overall system functionality.
- Achieved improved security measures through successful project management, including the upgrade of security camera systems and the transition to key fob access for building entry and exit.
- Oversaw management of network printers within school and church settings. Coordinated maintenance of server storage unit and other technological resources across both institutions. Facilitated weekly uploads of Sunday sermons to enhance church outreach.
- Established a structured ticketing process to categorize and address staff issues based on urgency and situational context.
- Compiled and organized an updated inventory of technology items, ensuring accurate tracking of assets within school and church environments.
- Achieved streamlined technology management by effectively ordering and maintaining a variety of devices including laptops, TVs, printers, Chromebooks, and iPads for both school and church. Established a comprehensive purchase order system that improved organization and documentation quality.
IT Fire Protection Help Desk
Shambaugh & Son LP
Fort Wayne, IN
12.2020 - 03.2022
- Achieved high user satisfaction by effectively resolving computer failures and application issues. Enhanced device performance through targeted support for phones and tablets. Delivered timely solutions to technical challenges.
- Assembled and refurbished computers for deployment to new and existing employees.
- Oversaw account creation processes within active directory to enhance user access. Addressed and resolved account discrepancies in active directory to improve operational efficiency.
Education
Bachelors of Science Degree - Computer Science
Concordia Ann Arbor University
Ann Arbor, MI01-2020
Bachelors of Science Degree -
Manchester University
North Manchester01-2017
Skills
- Hardware installation, troubleshooting, & updates
- Equipment management, maintenance, & setup
- Teamwork, Communication & Time management skills
- Technical support & assistance
- Purchasing management
- Device configuration
- Cost controls
- IT infrastructure
- Software updates
- Network administration
- Database administration
ACTIVITIES
Concordia Lutheran School & Church | 4245 Lake Ave, Fort Wayne, IN 46815 Technology Teacher 3-17-24 – 5-29-24 Taught Technology class to the upperclassmen (7th & 8th Graders). Taught them the basics of block coding. Concordia Lutheran School & Church | 4245 Lake Ave, Fort Wayne, IN 46815 Technology Teacher 3-17-24 – 5-29-24 Taught Technology class to the upperclassmen (7th & 8th Graders). Taught them the basics of block coding.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Network Technician
Fort Wayne Community Schools
09.2024 - 02.2026
IT Coordinator
Concordia Lutheran School & Church
06.2022 - 09.2024
IT Fire Protection Help Desk
Shambaugh & Son LP
12.2020 - 03.2022
Bachelors of Science Degree - Computer Science
Concordia Ann Arbor University
Bachelors of Science Degree -
Manchester University