Jacob Lockbaum
Hudson,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Lead Technician
North Star Optical LLC
Beldenville , WI
09.2020 - Current
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Ran operational tests on equipment to reinforce proper processes and remedy malfunctions.
- Assisted junior technicians in resolving complex technical problems.
- Documented processes for future reference by team members.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided technical support to customers and staff on ophthalmic equipment
- Analyzed customer requirements to determine appropriate solutions.
- Conducted equipment maintenance, including troubleshooting, repairs, upgrades, and installations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated with suppliers to procure necessary materials.
- Assisted customers with warranty claims and service inquiries.
- Managed inventory of tools, parts, and equipment.
- Implemented quality control measures in all repair work performed.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Delivery Driver
Jimmy John's
Hudson, WI
02.2020 - 09.2020
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated with customers to confirm delivery details.
General Laborer
Cabrio Structures
Hudson, WI
04.2019 - 02.2020
- Operated hand tools and power tools to complete construction projects.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Assisted with diverse construction challenges to help team and customer.
Education
High School Diploma -
Hudson High School
Hudson, WI05-2018
Skills
- Testing and repair
- User Training
- Equipment Maintenance
- Written/Verbal Communication
- Documentation And Reporting
- Multitasking and Organization
- Information tracking
- Troubleshooting
- Customer interaction
- Deadline compliance
- Call Management
- Complaint resolution
- Paperwork Processing
- Data Entry
- Data Collection
- Positive and professional
- Computer Proficiency
- Problem-solving abilities
Certification
- Cryptography: Learn Public Key Infrastructure from Scratch
- Windows Server 2019: Active Directory, GPO, R. Server Access
- Active Directory & Group Policy Lab
- Active Directory on Windows Server
Timeline
Lead Technician
North Star Optical LLC
09.2020 - Current
Delivery Driver
Jimmy John's
02.2020 - 09.2020
General Laborer
Cabrio Structures
04.2019 - 02.2020
High School Diploma -
Hudson High School