Jacob Lujan
Lakebay
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Service Lead
WASH Laundry
09.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours including weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Scheduled installations with customers
Service Technician
A&E Factory Service LLC
04.2016 - 08.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Lead
Ultimate Chem Dry
06.2015 - 05.2016
- Led day-to-day operations, working efficiently and productively with all team members.
- Promoted to manager within six months
- Worked daily with dispatch on tech routes and customer service
- Interviewed prospects, along with hiring and training new employees
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH04.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
Timeline
Service Lead
WASH Laundry
09.2018 - Current
Service Technician
A&E Factory Service LLC
04.2016 - 08.2018
Service Lead
Ultimate Chem Dry
06.2015 - 05.2016
Associate of Science - Criminal Justice
Southern New Hampshire University