In terms of creative outlets i enjoy Cooking and performing / studying Improv locally and hope to continue doing so in the future
JACOB LUJAN
Austin,TX
Summary
Bringing over 6 years of experience in the restaurant industry, as well as over a year in sales; with the ability to drive sales, enhance customer experiences, and quickly establish strong relationships. Proven track record in restaurant operations and leadership, with an aptitude for training, team management, and event coordination. Excited to bring a wealth of skills to a dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Representative
Community Marketing Strategies
02.2025 - 07.2025
- Selected correct products based on customer needs, product specifications and applicable regulations for each specific Walmart location and store manager I met with.
- Built relationships with over 200 Upper management teams in each Walmart across the state of Texas to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of interactions and sales calls through database and daily meetings with my supervisor.
Sales Development Representative
Vivax Pros
07.2024 - 02.2025
- Won new business by articulating full value of company's capabilities to prospects.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets of 40 estimate appointments per month for Customers.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Developed and maintained strong working relationships with professionals within assigned territory.
Team Lead - Front of House
Pinthouse Pizza
10.2020 - 06.2024
- Extensive experience in restaurant server management in high stress setting
- Managed a team of 5-10 servers, ensuring high-quality customer service and smooth dining operations.
- Trained new staff on menu knowledge, service techniques, front-of-house procedures, customer relations, and POS system resulting in improved order accuracy
- Oversaw financial transactions on a daily basis, including the management and handling of consumer money
- Assisted in inventory management, reducing waste by 12% through accurate forecasting and stock rotation
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Resolved customer complaints promptly and professionally, maintaining a 95% customer satisfaction rate
Bartender
Pluckers Wing Bar
01.2015 - 01.2020
- Expertly navigated a fast-paced environment, ensuring cocktail and other drink orders were completed in a timely fashion
- Demonstrated a thorough knowledge of all drink recipes and alcohol safety procedures
- Consistently acknowledged for excellent customer service, leading to repeat business and recognition as Employee of the Month (May 2017)
- Assisted in the planning and execution of live events, including setup, hosting, and cleanup
Server - Front of House & Cashier Counter
Mighty Fine
01.2014 - 01.2015
- Created relationships with customers leading to regular business
- Initiated a new order-taking process, reducing order errors by 30%.
- Proactively identified potential food allergies, maintaining restaurant's impeccable safety record.
Education
High School Diploma -
John B. Connally High School
Austin, TX06.2013
Skills
- Event Planning and Implementation
- Leadership
- Communication
- Teamwork
- Sales
- Inventory Management
- Trend tracking
- Work assignment delegation
- Diversity and inclusion
Certification
- Food Safety Training - Completed training provided by ServSafe
- TABC Certified - Certified by Texas Alcohol Beverage Commision
Interests
Timeline
Sales Representative
Community Marketing Strategies
02.2025 - 07.2025
Sales Development Representative
Vivax Pros
07.2024 - 02.2025
Team Lead - Front of House
Pinthouse Pizza
10.2020 - 06.2024
Bartender
Pluckers Wing Bar
01.2015 - 01.2020
Server - Front of House & Cashier Counter
Mighty Fine
01.2014 - 01.2015
High School Diploma -
John B. Connally High School
Hobbies and Interests
Live Entertainment - Dedicated to promoting the arts with experience in live event planning and performance arts
Awards
Employee of the Month - Awarded as top employee for consistently exceeding expectations and providing excellent customer service, Leadership - Managed a team of 20 with the ability to establish trust, inspire loyalty, and create a positive work environment based on mutual respect and collaboration, Business Operations - Essential to company growth, specifically in increasing customer satisfaction, streamlining processes, and reducing costs, Customer-oriented - Consistently boosting the highest customer satisfaction rates of 98%, with ability to handle customer complaints efficiently
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