JACOB MAAS
Tallahassee,FL
Summary
Experienced and reliable server and bartender with over 3 years of combined fine dining, casual restaurant, and bar experience. Skilled in delivering exceptional guest experiences through attentive, accurate, and personable service. Recently completed a sales contract with Vivint, strengthening communication, negotiation, and customer engagement abilities. Currently pursuing a career in real estate and seeking a part-time serving or bartending position to stay active and productive. Dependable, punctual, and adaptable in both independent and team-oriented environments.
Overview
6
6
years of professional experience
Work History
Sales Representative
Vivint
11.2024 - 10.2025
- Set up over 100 new cold prospects and oversaw the full sales cycle
- Engaged customers by providing product knowledge and recommendations to enhance sales experience.
- Developed and maintained strong relationships with clients, ensuring repeat business and customer loyalty.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Trained new sales staff on best practices in client engagement and territory management.
Server
7 Hills Hospitality
02.2024 - 11.2024
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed ability to work in different type of restaurant.
Food and Beverage Server
Governor's Club
01.2022 - 02.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Participated in regular team meetings focused on improving operational efficiency, sharing constructive feedback that contributed to the establishment''s ongoing success.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Checked on guests throughout meal to attend to needs and provide great service.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Greeted guests warmly to foster welcoming environment.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
Barback
Township
08.2021 - 12.2021
- Provided attentive service and proactively assessed guest needs.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Replaced empty kegs and soda syrups.
Bouncer
Potbelly's
06.2021 - 08.2021
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Kennel Technician
Ox Bottom Animal Hospital Hospital
06.2020 - 10.2020
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Front Store Associate
Walmart
04.2020 - 06.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
2022-2024 -
Tallahassee Community College
Tallahassee, FL2020-2022 -
Florida State University
Tallahassee, FLNorth Florida Christian School
Tallahassee, FLSkills
- Regulatory Compliance
- Cool Under Pressure
- Professional Appearance
- Adaptable and Flexible
- Team Player
- Reliable and Responsible
- Sales expertise
- Exceptional customer service
- Upselling
- Warm and Friendly
Timeline
Sales Representative
Vivint
11.2024 - 10.2025
Server
7 Hills Hospitality
02.2024 - 11.2024
Food and Beverage Server
Governor's Club
01.2022 - 02.2024
Barback
Township
08.2021 - 12.2021
Bouncer
Potbelly's
06.2021 - 08.2021
Kennel Technician
Ox Bottom Animal Hospital Hospital
06.2020 - 10.2020
Front Store Associate
Walmart
04.2020 - 06.2020
2022-2024 -
Tallahassee Community College
2020-2022 -
Florida State University
North Florida Christian School