Melissa Coccia
Blue Bell,PA
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Skilled at operating with little oversight to complete tasks efficiently.
Overview
35
35
years of professional experience
Work History
Support Worker
Bethanna Foster Agency
South Hampton, Pennsylvania
07.2022 - Current
- Assisted Foster Parents with their annual trainings.
- Helped with advice on everyday struggles.
- Developed positive relationships with families and foster children.
- Completed background clearance applications for foster families, household members and adult clients.
Foster/Kinship Parent
Catholic Social Services Of The Archdiocese Of Philadelphia
Philadelphia, PA
09.2011 - 03.2021
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Identified appropriate community resources and provided referrals for services.
- Referred family members to outside support options to assist with coping during times of increased stress.
Police Officer
City Of Philadelphia
Philadelphia, PA
12.2002 - 10.2017
- Mediated domestic-related disturbances and protected victims from harm.
- Gathered preliminary investigation information as first responder to crime scenes.
- Apprehended suspects, prepared case reports and testified in courtroom hearings.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
Jewelry Sales Associate
Telstar Jewelers
Philadelphia, PA
06.1989 - 12.2002
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Trained and coached newly hired associates on store return policies and customer service techniques.
Education
High School Diploma -
Cascia Career Center
Philadelphia, PA06.1989
Skills
- Prioritization and time management
- Calm and level-headed under duress
- Conflict resolution abilities
- First aid/CPR certified
- Foster and kinship care for over 10 years
Timeline
Support Worker
Bethanna Foster Agency
07.2022 - Current
Foster/Kinship Parent
Catholic Social Services Of The Archdiocese Of Philadelphia
09.2011 - 03.2021
Police Officer
City Of Philadelphia
12.2002 - 10.2017
Jewelry Sales Associate
Telstar Jewelers
06.1989 - 12.2002
High School Diploma -
Cascia Career Center
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